ServiceNow Principal/Lead Technical/Business Process Consultant - ITAM

Role:Sr BPC - Risk Location: Remote Scope: The BPC is responsible for running workshops, drafting stories, sprint planning and working with customer to get stories in a ready state. The BPC needs to know Policy and be able to write stories for: Configuration and setupPolicy frameworkEntity managementFor compliance: Authority and control frameworkCompliance monitoringIssue managementRequired Certifications: CSA, CIS - GRC/IRM/TRPM This role is not open to 3rd party vendors/suppliers.

Role Summary The Senior Technical Consultant will lead configuration and implementation of Ivanti ITSM improvements to stabilize service operations ahead of EPIC. This role owns the technical build across incident and service request workflows, intake standards, routing/assignment, approvals, notifications, reporting, and release to production. consultant partners closely with process leads, SMEs, and the project manager to deliver tested, documented, and adopted changes within the implementatio

Role:Lead Technical Consultant - ITSM/Now Assist Location:Remote Scope: Must be on US Soil with Public Trust Position (PTP) clearance.Lead TC who is an expert with ITSM Now Assist to support workshop sessions, demo solution, refine stories, configure solution and provide advisory support.Required Certifications: CSA, CADCertified Implementation Specialist - ITSMNow Assist Executive Micro CertThis role is not open to 3rd party vendors/suppliers.

Role Summary Lead the design and rollout of agentic AI capabilities on the ServiceNow platform. Architect governed, auditable AI agents that plan, act, and learn across workflows like CSM, ITSM, SecOps, IRM, and SOMleveraging Now Assist, Flow Designer, IntegrationHub, and a robust prompt-and-telemetry framework. What you will do Define the agentic AI architecture on Now PlatformTarget operating model, human-in-the-loop, guardrails, and fallbacksPatterns for planning tools, action tools, memory,