ServiceNow Solution Architect - Strategic Portfolio Management (SPM).

Job Title: ServiceNow Solution Architect Strategic Portfolio Management (SPM)

Location: Atlanta, GA

Work Mode: Initially Remote / Hybrid / Onsite based on client preference

Rate: $75/hr

Work Authorization: All visa types accepted except H1B

Note: Genuine profiles only

Work Arrangement

The role may start as remote, with an expectation to transition to onsite or hybrid work in Atlanta, GA based on client preference. A remote or hybrid arrangement may be considered for a highly qualified candidate.

Job Summary

We are seeking an experienced ServiceNow Solution Architect Strategic Portfolio Management (SPM) to lead the design, implementation, and continuous improvement of the ServiceNow platform.

The initial focus will be on implementing ServiceNow SPM to support enterprise portfolio management needs, followed by establishing an end-to-end Agile workflow from portfolio intake through Sprint and Kanban execution.

The ideal candidate should have strong hands-on ServiceNow architecture experience, deep knowledge of SPM and ITSM, and the ability to provide technical leadership across development, integrations, governance, and platform optimization.

Key Responsibilities

• Lead the design and implementation of ServiceNow Strategic Portfolio Management (SPM)
• Define scalable SPM architecture, configurations, workflows, and platform standards
• Design Agile taxonomy and workflows from portfolio intake through Sprint and Kanban execution
• Translate portfolio management requirements into technical designs and implementation plans
• Support integration between Azure DevOps, ServiceNow ITSM, and SPM
• Design and support enterprise workflows, automation, and service management processes
• Support CMDB governance and platform best practices
• Provide technical guidance to developers, administrators, and business stakeholders
• Support ServiceNow integrations, upgrades, performance optimization, and continuous improvement
• Establish platform governance and ensure scalable enterprise architecture

Required Skills

• Strong ServiceNow architecture and implementation experience
• Hands-on expertise with ServiceNow SPM and ITSM
• Experience implementing portfolio, demand, project, and Agile capabilities in ServiceNow
• Strong understanding of portfolio intake, Sprint, and Kanban workflows
• Experience designing Agile taxonomy within ServiceNow
• Experience with ServiceNow configuration, development, integrations, and workflow automation
• Understanding of Azure DevOps and ServiceNow integrations
• Ability to translate business requirements into scalable platform solutions
• Strong stakeholder management and communication skills
• Strong technical leadership and problem-solving abilities

Preferred Skills

• ServiceNow CSA, CAD, or CIS-SPM certification
• Experience integrating ServiceNow with Azure DevOps
• Experience with enterprise portfolio management and Agile transformation initiatives
• Knowledge of:
  • ITSM
  • CMDB
  • IntegrationHub
  • Flow Designer
  • ServiceNow platform governance