Field Helpdesk Technician

Client: healthcare company
Job: Field Helpdesk Technician
Duration: 3-month contract to hire
Location: on-site supporting offices in the Plymouth Meeting, PA area (mileage is reimbursed)
Pay: $25-$30/hr W2 (depending on experience level)

Job Summary:
We are seeking a dedicated and knowledgeable Field Help Desk Technician to provide technical support and assistance to our end-users. This role involves traveling to & from various offices in the Plainview area to troubleshoot hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.

Key Responsibilities:

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Must-Haves

• A+ or CompTIA certification highly preferred
• Active Directory experience required
• 1+ years of hands-on desktop support experience required
• Printer support
• Imaging or provisioning of laptops and/or desktops
• Strong communication skills
• Must be able to lift up to 50lbs