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Systems Analyst - ServiceNow

Virginia, VA, US • Posted 6 days ago • Updated 4 hours ago

Contract W2

Contract Independent

On-site

$40.00 - $58.00/hr

Brooksource

Fitment

Dice Job Match Score™

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Job Details

Skills

Hospitality
SAP BASIS
Continuous Improvement
User Stories
Use Cases
Testing
Requirements Elicitation
Technical Writing
Specification Gathering
Workflow
Reporting
Test Cases
Business Analysis
Certified Business Analysis Professional
Communication
Documentation
Attention To Detail
Collaboration
Analytical Skill
Problem Solving
Conflict Resolution
FOCUS
Process Improvement
Management
ServiceNow
Operational Efficiency
Innovation

Summary

Job Title: Systems Analyst - ServiceNow

Location: McLean, VA (Hybrid - 2 days onsite) Hybrid role

Compensation Range: $46-54/hr (Final compensation will be based on experience and skillset)

Contract: 12 Month Contract-to-Hire
ABOUT THE ROLE

Our Fortune 100 hospitality client is seeking a highly motivated and detail-oriented Systems Analyst to support a dynamic ServiceNow deployment initiative on a hybrid basis in McLean, VA. In this role, you will serve as a critical bridge between business stakeholders and technical development teams, ensuring that complex business needs are accurately translated into clear, actionable technical specifications. You will play a key role in driving the success of the deployment by contributing to documentation, testing, collaboration, and continuous process improvement efforts. This is an excellent opportunity for a technically skilled individual who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality solutions. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation for a globally recognized organization, with significant opportunities for professional growth and advancement.
WHAT YOU'LL DO

Analyze business needs and translate them into detailed technical specifications to support a ServiceNow deployment
Leverage experience with ServiceNow workflows and reporting to inform and enhance technical solutions
Create and maintain comprehensive technical specification documents for development teams
Refine user stories and use cases into actionable technical requirements
Maintain and manage updates to all documentation as requirements evolve
Collaborate closely with ServiceNow developers and business stakeholders to ensure alignment and full understanding of technical specifications
Assist in troubleshooting technical issues during development phases
Develop and execute test cases based on functional and technical specifications
Support the testing phase to validate that delivered products meet specified requirements
Identify and recommend opportunities for process improvements in requirement gathering and documentation
Contribute to the development of best practices and standards for technical documentation and processes

WHAT YOU BRING

3+ years of experience gathering, analyzing, and translating business requirements into technical specifications
2+ years of experience with ServiceNow workflows and reporting
1+ years of experience developing and executing test cases and supporting validation efforts
ServiceNow Certified System Administrator (CSA) or equivalent certification preferred
Relevant certifications in business analysis (e.g., Certified Business Analysis Professional - CBAP) are a plus
Excellent written and verbal communication skills with the ability to convey complex technical concepts clearly
Strong documentation skills with attention to detail and accuracy
Ability to collaborate effectively with cross-functional teams including developers and business stakeholders
Analytical and problem-solving skills with a focus on process improvement
Ability to manage multiple priorities and adapt to evolving requirements in a fast-paced environment

This is a truly exciting opportunity to be part of a high-impact ServiceNow deployment for a globally recognized organization. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation. If you are a collaborative problem-solver with a passion for technology and a commitment to excellence, this role offers the perfect platform to grow your skills and advance your career in a challenging and rewarding environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651
Position Id: a1Wcv000000fPgnEAE
Posted 6 days ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner – Cloud Platform
Gold Microsoft Partner – Data Analytics
Silver Microsoft Partner – Data Platform
Silver Microsoft Partner – Security
Silver Microsoft Partner – Application Development
Silver Microsoft Partner – Data Center
AWS Partner
Salesforce Partner
Salesforce – Authorized Training Provider
Salesforce Talent Alliance Employer
Tableau Services Partner
Snowflake Partner
Google Cloud Platform (GCP) Services Partner

Awards (Extended):

Best Places to Work 2022, Charlotte Business Journal, 2022
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
Top Workplaces, Indy Star, 2019
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
Top Work Places, Indy Star, 2018
Best Places to Work, Jacksonville Business Journal, 2018
Best Places to Work, Charlotte Business Journal, 2018
Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
Best Places to Work, Best Places to Work in Kentucky, 2017
Best Places to Work, Best Places to Work in Kentucky, 2016
Best Places to Work, Jacksonville Business Journal, 2016
Top Workplaces, The Indianapolis Star, 2016
Top Workplaces, Indianapolis Star, 2015
Best Places to Work, Charlotte Business Journal, 2015
Best Places to Work Atlanta, Atlanta Business Chronicle, 2014

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