Windows Desktop Engineer

• Designs, builds, and optimizes standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization.
• Packages, deploys, and updates applications; monitors desktop performance, availability, and security compliance;
• Collaborates with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies.
• Implements and supports desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluates and introduces emerging desktop and collaboration technologies to enhance productivity and compliance.
• Provides Level 3 support for complex desktop, endpoint, and application issues escalated from service desk and field tech teams.
• Assists with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves.
• Supports mobile device management (MDM) solutions and resolves mobile device-related issues.
• Automates repetitive engineering and administrative tasks using PowerShell and modern management solutions.
• Supports equipment procurement processes, including asset tracking and inventory control.
• Works closely with business units to ensure desktop platforms meet regulatory and operational requirements.
• Participates in disaster recovery planning and execution for end-user computing systems.

Other Duties And Responsibilities

• Assists with other tasks and projects as assigned.
• Prioritize and schedule tasks accordingly. Escalate problems (when required) to the appropriately experienced technician.

Knowledge, Skills, And Abilities

• Must have expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms.
• Must be proficient in application packaging (MSI/App-V), software distribution, and patch management.
• Familiarity with financial services applications is a strong plus.
• Must have strong PowerShell scripting and automation skills.
• Must have an understanding of security hardening, compliance frameworks (e.g., NCUA, PCI-DSS), and data protection in financial environments.
• Must have excellent troubleshooting and problem-solving skills in time-sensitive, high-pressure environments.
• Must have strong written and verbal communication skills for interaction with technical and non-technical stakeholders.
• Must have the ability to work in a fast-paced, regulated environment.

Physical Requirements

• Occasional travel within NC, VA, and SC may be required for on-site support
• Occasional standing, walking, bending, and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 40 pounds

Education and Background

• Bachelor’s degree in Computer Science, Information Technology, or related field required.
• 5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role is required.
• Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred.
• Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required.
• Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required.