Service Availability Lead

Denver, CO, US • Posted 7 days ago • Updated 16 hours ago
Full Time
On-site
USD $55.00 - 60.00 per hour
Fitment

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Job Details

Skills

  • Operational Excellence
  • Risk Assessment
  • Management
  • Collaboration
  • Leadership
  • Network Operations
  • IT Operations
  • Incident Management
  • NOC
  • Change Management
  • Risk Management
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy

Summary

IDR is seeking a Service Availability Lead to join one of our top clients for an opportunity in Denver, Colorado. This role involves leading critical change management and incident management activities within a 24x7 NOC environment, ensuring service continuity and operational excellence in a high-tech setting.

Position Overview for the Service Availability Lead:
  • Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
  • Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
  • Manage assigned shifts within the 24x7 NOC, monitoring operational issues and driving resolution.
  • Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
  • Support shift flexibility to accommodate PTO, leave, and operational needs.

Requirements for the Service Availability Lead:
  • Experience in a NOC, Network Operations, IT Operations, or similar 24x7 environment.
  • Hands-on incident management experience within a NOC/operations environment.
  • Strong Change Management experience, with familiarity with CAB processes.
  • Experience leading critical incidents and coordinating technical resources.
  • Understanding of MOPs, change impact assessments, risk management, and rollback procedures.

What\'s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.
Compensation Details: $55-60/hr W2
#LI-Hybrid

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Recruiter, Location: Denver, CO - 80218
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 604367390
  • Posted 7 days ago
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