Technical Support Analyst (Tier2/3)

Description

We are looking for a Senior IT Support Engineer who enjoys solving complex technical problems and contributing to continuous improvement across IT operations. This position provides advanced end-user support, leads troubleshooting efforts, and assists with small to mid-sized technology initiatives. Experience in a manufacturing setting is strongly preferred due to the mix of frontline support and system reliability needs.

This role is ideal for someone who is hands-on, curious, and passionate about delivering high-quality IT service.

Key Responsibilities

Provide Level 2/3 support for workstation, application, and connectivity issues

Troubleshoot technical problems across:

Windows and macOS environments

Microsoft 365 services

Directory services, identity platforms, and authentication workflows

Network access, VPN connections, and peripheral hardware

Support endpoint security by responding to alerts from monitoring or threat-detection tools

Review system backups and help resolve routine backup failures

Handle advanced tickets and serve as an escalation point for junior support team members

Maintain accurate records through ticket updates, documentation, and knowledge base contributions

Assist with account setup, access changes, and system provisioning

Participate in technology refreshes, hardware rollouts, and scheduled maintenance

Work with infrastructure and application teams to troubleshoot recurring issues and improve system stability

Identify patterns in support requests and suggest operational or procedural improvements

Deliver clear, customer-oriented communication to users at all levels

Interested candidates should contact Sally Lander at or sally.lander@roberthalf(.com)

Requirements

4 or more years of progressive IT support or technical operations experience

Strong troubleshooting skills across hardware, operating systems, and networks

Solid understanding of:

Identity and directory services

Microsoft 365 administration and support

Endpoint management platforms

Ability to script and automate tasks (PowerShell required; other scripting experience welcomed)

Previous support experience in manufacturing or production settings

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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