Technical Business Analyst - Organizational Change Management (Hybrid)

Technical Business Analyst - Organizational Change Management (Hybrid)

Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a Technical Business Analyst - Organizational Change Management for their Portland, Oregon location. This position will advise on and execute change management efforts for new system implementations within the IT Project Management Office. As an organizational change manager, this role will ensure that system transitions align with goals and create a positive, user-focused experience. The change manager will develop, recommend, and implement robust change strategies, communicating system benefits, and engaging stakeholders to build organization-wide support for a successful rollout. This position requires a strategic leader with strong empathy, capable of addressing user concerns and guiding the organization through the change process effectively.

This Hybrid position is a one-year renewable contract that includes employee benefits! If this opportunity is well-aligned with your experience and goals, we would love to hear from you!

Key Responsibilities for Technical Business Analyst - Organizational Change Management:

• Design, recommend, and execute a approved strategic change management plan that aligns with organizational goals and supports smooth system adoption.

• Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression.

• Use a structured change methodology (e.g., Prosci ADKAR or Kotter’s 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change.

• Identify and assess key stakeholders, building relationships to secure buy-in and support for the change initiative.

• Serve as a trusted advisor to leadership, providing insights on user sentiment and readiness while adjusting strategies to address concerns and resistance.

• Conduct detailed change impact analyses, assessing how the new system will affect roles, processes, workflows, and departmental objectives.

• Identify groups that may experience high impact from the change, creating targeted support and readiness plans to address unique needs and challenges.

• Assist with the development, maintenance, and improvements of change management toolkits (e.g., deliverables, templates, techniques) that are simple, effective, and designed for different audiences.

• Utilize multiple communication channels (e.g., emails, workshops, intranet updates) to reach diverse user groups, ensuring transparency and openness throughout the implementation.

• Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration.

• Develop learning materials, such as user guides, FAQs, and video tutorials, to support users with diverse learning preferences.

• Establish a support network, including help desks, feedback channels, and peer mentors, to ensure users have access to assistance during and after the transition.

• Participate in change management / informational presentations and sessions with a variety of users ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction.

• Create feedback mechanisms (e.g., surveys, focus groups, pulse checks) to assess user satisfaction, gather insights, and measure adoption rates.

• Track change management metrics, including system usage rates, user engagement, and training completion to gauge the success of change initiatives.

• Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit.

Requirements/Qualifications for Technical Business Analyst - Organizational Change Management:

• A bachelor’s or associate degree in business administration, organizational development, information systems, or a related field is preferred.

  • 7 years of experience is required with an applicable bachelor’s degree.

  • 9 years of experience is required with an applicable associate degree.

  • 11 years of experience is required without a degree or applicable degree.

• Experience: Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.

• Industry Knowledge: Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.

• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter’s 8-Step Model, or similar.

• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.

• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.

• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

**We are unable to accommodate corp. to corp. candidates**


About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

ED/BH 13801
Job ID: 13801