Title: Desktop Deployment Technician / Endpoint Deployment Technician (Contract)
Location: Harbor Point, MD - 100% onsite position
Contract Length: Initial 6-month contract with extensions upto a total of 2 yrs
Position Overview
We are seeking a hands-on Desktop Deployment Technician to support the preparation, configuration, imaging, and deployment of end-user computing devices across the organization. This role is responsible for ensuring laptops, desktops, virtual endpoints, and associated technologies are fully configured, secure, compliant, and ready for end-user delivery.
This is a 6-month contract position with a strong likelihood of extension every six months based on performance and business needs, for up to two years total.
This is a 100% onsite position due to the hands-on nature of device imaging, staging, troubleshooting, inventory management, and deployment activities.
The ideal candidate thrives in a fast-paced environment, balancing multiple deployment priorities including new-hire provisioning, hardware refresh initiatives, asset tracking, software installations, deployment deadlines, and technical issue resolution.
Key Responsibilities
- Image, configure, reimage, and deploy Windows-based laptops, desktops, and virtual endpoints according to organizational standards.
- Perform detailed quality assurance checks to validate operating systems, Microsoft 365 applications, security tools, device compliance, connectivity, and overall deployment readiness.
- Prepare and deploy equipment for new hires, hardware refresh programs, emergency replacements, and enterprise-wide deployment initiatives.
- Install and configure standard and specialized business applications.
- Troubleshoot failed builds, software installation issues, hardware configuration problems, certificate errors, remote access issues, and endpoint-related technical challenges.
- Manage and maintain deployment tickets, asset records, ownership details, status updates, and documentation within ServiceNow or a similar ITSM platform.
- Coordinate deployment activities and issue resolution with desktop support, engineering, asset management, and remote support teams.
- Support Windows operating system upgrades, VDI environments, Windows 365 deployments, and endpoint modernization initiatives.
- Track inventory and ensure accurate documentation of deployed hardware and equipment.
- Assist with onsite workstation setup, installation, and deployment activities as required.
Required Qualifications
- 2+ years of experience in desktop support, endpoint deployment, IT operations, or a related technical support role.
- Experience imaging, configuring, and deploying Windows 10/11 devices in an enterprise environment.
- Strong knowledge of Microsoft 365 applications and services.
- Experience with enterprise endpoint management technologies, including:
- Microsoft Intune
- Windows Autopilot
- SCCM / Microsoft Configuration Manager
- Company Portal or similar deployment tools
- Knowledge of endpoint security technologies such as BitLocker, endpoint protection solutions, and remote access tools.
- Experience troubleshooting hardware, software, operating system, and deployment-related issues.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience using ServiceNow or similar IT Service Management (ITSM) platforms.
- Familiarity with Virtual Desktop Infrastructure (VDI) and cloud desktop environments.
- Experience supporting large-scale hardware refreshes or enterprise deployment projects.
- Strong Microsoft Excel skills.
- Technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.
- Experience working in high-volume deployment or enterprise support environments.
Technical Skills
- Windows 11 Imaging, Deployment & Administration
- Microsoft Intune
- Windows Autopilot
- SCCM / Microsoft Configuration Manager
- Microsoft 365
- OneDrive
- BitLocker
- Zscaler
- Endpoint Security Tools
- ServiceNow
- VDI / Windows 365
- Asset Management
- Software Installation & Configuration
- Hardware & Software Troubleshooting
- Wired & Wireless Networking
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