Apply Now

Help Desk Specialist (Tier II)

Remote • Posted 1 day ago • Updated 1 minute ago

Full Time

Remote

USD 13,665.00 per month

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Logistics
Cyber Security
IBS
ROOT
Management
Identity Management
Root Cause Analysis
Knowledge Base
Documentation
Regulatory Compliance
Security Clearance
Security+
Customer Engagement
Help Desk
Technical Support
System Administration
JIRA
ServiceNow
Microsoft Windows
Linux
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Customer Service
DoD
AngularJS
Java
Database
SQL
ITIL
Change Management
Legal
Authorization

Summary

Overview

DecisionPoint Corporation is seeking a Tier II Help Desk Specialist to support our U.S. Transportation Command (USTRANSCOM) Integrated Booking System (IBS) program. This role is responsible for providing advanced technical support to end users and resolving system-related issues for mission-critical transportation and logistics applications.

The Tier II Help Desk Specialist serves as an escalation point for Tier I support, troubleshooting complex issues, analyzing system behavior, and coordinating with development, infrastructure, and cybersecurity teams to resolve incidents. This role plays a critical part in maintaining system availability, user satisfaction, and operational continuity.

The ideal candidate brings strong technical troubleshooting skills, experience supporting enterprise applications, and the ability to communicate effectively with both users and technical teams.

Duties & Responsibilities

Provide Tier II technical support for IBS users, resolving system, application, and access-related issues
Serve as an escalation point for Tier I help desk support, handling complex or unresolved issues
Troubleshoot and diagnose application, system, and integration issues
Analyze logs, error messages, and system behavior to identify root causes
Coordinate with development, database, and infrastructure teams to resolve issues
Document, track, and manage incidents using ticketing systems (e.g., Jira, ServiceNow)
Support user account management and access requests in accordance with security policies
Provide timely updates to users regarding issue status and resolution
Assist in identifying recurring issues and contribute to root cause analysis
Develop and maintain knowledge base articles and support documentation
Support system deployments and provide post-release support
Ensure compliance with DoD security requirements and operational procedures
Participate in on-call support and after-hours activities as required

Qualifications

Active Secret Clearance
IAT Level II certification (CompTIA Security+ CE preferred)
Minimum 3+ years of experience in help desk, technical support, or system administration roles
Experience troubleshooting enterprise applications and systems
Familiarity with ticketing systems (e.g., Jira, ServiceNow)
Strong understanding of Windows and/or Linux environments
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment

Preferred:

Experience supporting DoD or USTRANSCOM systems
Familiarity with web-based applications (Angular/Java)
Experience reviewing application or system logs
Basic understanding of databases and SQL
Experience with ITIL processes (incident, problem, change management)

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91114045
Position Id: bd938c3bc095e26de35d0ee8eaad0b73
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Software Developer (Mid-Level)

Remote

•

Today

Overview DecisionPoint Corporation is seeking a Mid-Level Software Developer to support our U.S. Transportation Command (USTRANSCOM) Integrated Booking System (IBS) program. This role is responsible for developing, enhancing, and maintaining software applications that support mission-critical transportation and logistics operations. The Software Developer will contribute to front-end and/or back-end development efforts, utilizing technologies such as Angular and Java-based frameworks, based on

Full-time

USD 13,665.00 per month

Helpdesk Support Technician

Remote or Topeka, Kansas

•

Today

Help Desk Technician (Onsite - Topeka, KS) We are seeking a motivated Help Desk Technician to join a dynamic IT support team in an onsite role based in Topeka, KS. This is an excellent opportunity for an early-career IT professional with hands-on experience who is looking to grow within a large, structured environment. Key Responsibilities Provide end-user technical support via in-person, phone, and remote channelsInstall, configure, maintain, and troubleshoot hardware and softwareImage, depl

Full-time

USD 19.00 - 20.00 per hour

Help Desk Specialist (Salesforce) - Remote

Remote or Reston, Virginia

•

Today

This role is contingent upon a contract award. ICF is seeking a Help Desk Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on user support, issue intake, troubleshooting, escalation coordination, stakeholder communications, knowledge base maintenance, and support for release and training activities. The ideal candidate has experience supporting business users in a structured help desk or application support environment. This ro

Full-time

USD 67,355.00 - 114,503.00 per year

Help Desk Specialist (Salesforce) - Remote

Remote or Reston, Virginia

•

24d ago

Full-time

USD 67,355.00 - 114,503.00 per year

Search all similar jobs