Job#: 3023473 Job Description: REQUIRED COMPETENCIES
1. Required Job Skills (Applies to All Levels)
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database, project management, and word processing software
- Advanced knowledge of project management principles, methodoogies, and implementation
- Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applications
- Strong understanding of infrastructure best practices and quality improvement principles.
- Advanced knowledge of service desk management, data center operations, and end-user support (Level 2)
- Intermediate understanding of IT technologies, including ITIL practices (Level 2)
2. Required Professional Competencies (Applies to All Levels)
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Perserverance in the face of resistance or setbacks.
- Creativity and innovative problem-solving abilities
- Effective interpersonal skills and ability to maintain positive working relationship with others.
Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Ability to write and present business documentation
- Experience working with and managing third parties
- Extensive experience and judgment necessary to plan and accomplish goals.
- Knowledge of business requirements development and user acceptance testing.
Ability to maintain confidentiality and privacy
Analytical knowledge to generate reports based on available data and make decisions based on reported data
3. Required Leadership Experience and Competencies (Applies to All Levels)
- and resolve customer requests and inquiries for all levels of management within the Corporation.
- Build synergy with a diverse team in an ever changing environment.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.