StoneGate-Technologies LLC
StoneGate-Technologies LLC

Program Manager QA Automation

Hybrid in Cleveland, OH, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Independent
Hybrid
Up to $63/hr
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Job Details

Skills

  • Automated Testing
  • Dashboard
  • DevOps
  • Quality Assurance
  • Regulatory Compliance
  • Stakeholder Management

Summary

Job Summary
We are seeking an experienced Program Manager QA Automation with strong expertise in Duck Creek Policy & Billing and the commercial property & casualty insurance domain.
The ideal candidate will lead end-to-end QA strategy and execution, with a strong focus on API automation, quality engineering, and program governance for large-scale insurance implementations.
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Key Responsibilities
Program Management & Delivery
  • Lead end-to-end QA program delivery for Duck Creek Policy and Billing implementations
  • Manage multiple workstreams across Policy, Billing, and integrations
  • Define and track program milestones, risks, dependencies, and deliverables
  • Drive stakeholder communication across business, IT, and vendor teams
  • Ensure alignment with release timelines and production readiness
QA Strategy & Automation Leadership
  • Define and implement API-first automation strategy for Duck Creek applications
  • Establish scalable automation frameworks for Policy and Billing APIs
  • Drive adoption of BDD/TDD approaches for test automation
  • Oversee automation coverage across:
  • Policy lifecycle (Submission Quote Bind Issue)
  • Billing lifecycle (Account Invoice Payment Reconciliation)
  • Ensure integration testing across external systems and third-party APIs
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Duck Creek & Insurance Domain Expertise
  • Provide domain leadership across commercial lines:
  • General Liability
  • Commercial Property
  • Business Owners Policy (BOP)
  • Workers Compensation
  • Commercial Auto, etc.
  • Understand and validate:
  • Underwriting rules
  • Rating logic
  • Policy transactions (endorsements, renewals, cancellations)
  • Leverage Duck Creek APIs (Policy, Billing, Rating, Underwriting) for testing strategy
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Quality Governance & Continuous Improvement
  • Establish quality metrics, dashboards, and KPIs
  • Analyze defects, production issues, and release slippages
  • Drive root cause analysis (RCA) and continuous improvement initiatives
  • Ensure compliance with regulatory and business requirements
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Stakeholder & Team Management
  • Lead and mentor QA, automation, and offshore teams
  • Collaborate with product owners, developers, and business SMEs
  • Coordinate with onshore/offshore teams for seamless delivery
  • Support client interactions, including status reporting and governance calls
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Required Skills & Qualifications
Must-Have
  • Strong Program Management experience in large-scale IT programs
  • Deep expertise in Insurance Domain (P&C)
  • Hands-on experience with Duck Creek Policy & Billing
  • Strong exposure to test automation (API + UI)
  • Experience with tools such as:
  • REST API testing tools (Postman, REST Assured, Karate, etc.)
  • Playwright frameworks
  • Strong understanding of:
  • Policy lifecycle
  • Billing lifecycle
  • Integration testing
Good-to-Have
  • Experience in commercial insurance products for small businesses
  • Experience in DevOps/CI-CD pipelines
  • Exposure to performance and security testing
Key Competencies
  • Strong leadership and stakeholder management
  • Excellent communication and presentation skills
  • Analytical thinking and problem-solving
  • Ability to drive automation-led transformation
  • Experience managing distributed/global teams
Education
  • Bachelor s degree in Engineering / Technology / Computer Science
Experience
  • 12+ years in QA / Testing / Program Management
  • 5+ years in insurance domain (preferably Duck Creek)
  • Proven experience managing large QA transformation programs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91093695
  • Position Id: 8922124
  • Posted 5 hours ago

Company Info

About StoneGate-Technologies LLC

With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.

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