Desktop Support

Description Responsibilities: Deliver technical support for end users by diagnosing and resolving desktop, laptop, software, and peripheral issues in a timely manner. Provide break/fix services for hardware and software problems, ensuring minimal disruption to business operations. Prepare, configure, deploy, and replace end-user machines while supporting workstation setup and rollout activities. Reimage devices and apply required updates to maintain system performance, security, and standardizat

Job SummaryWe are seeking experienced Service Desk Queue Managers to support service desk operations for the State of Iowa in Des Moines, IA. The ideal candidate will have strong experience managing service desk queues, monitoring ticket volumes, prioritizing incidents and requests, coordinating resources, and ensuring timely resolution of service desk activities. The candidate should possess strong communication, organizational, customer-service, and problem-solving skills and be comfortable wo

Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting re

Job Summary Shift -24x7 Rotational Shift Coverage (Including Weekends and Holidays) Position Summary The IT Command Center Agent serves as the first line of operational support within a 24x7 IT Command Center environment. The role is responsible for monitoring enterprise infrastructure, applications, cloud services, networks, and business-critical systems to ensure maximum availability and operational stability. The Command Center Agent will proactively monitor alerts, perform initial incident t