Who You Are In this role, the Technical Specialist will be supporting Service Dispatch and Parts within Customer Service coordinates all Service and Preventive Maintenance (PM) activities for FANUC America's Customer Service Group. This role serves as a primary point of contact for customer service requests, supports the Technical Service Hotline, creates and maintains Technical Service Logs and Field Service Reports, and updates the Workforce Scheduler (Gantt) to coordinate schedules between Service Engineers and customers.
The Technical Specialist is also responsible for ordering and coordinating the shipment of parts required for service requests, issuing return authorizations for unused or warranty parts, and tracking returns to their final destination. This position ensures that all customer service activities are accurately documented and tracked and assists with service-related collection activities.
How It's Done - Partner with customers to identify service needs, establish schedules, and manage expectations throughout the service process
- Coordinate with Service Managers and Supervisors to schedule manpower, resources, materials, and spot service support as required
- Prepare service quotations, ensure proper billing, and obtain required customer purchase orders
- Manage crash kits, tools, and equipment, ensuring safe operation, proper maintenance, and timely return to FRNA
- Provide telephone-based troubleshooting support and safely perform service activities involving FANUC robots and related peripheral equipment
- Communicate near real-time updates on service issues and resolution to Service Management, Sales, Engineering, customers, and internal stakeholders
What You Need - High school diploma or GED required; Bachelor of Science or Bachelor of Arts or Electrical Technician diploma or Licensed Electrician certification preferred
- Minimum of 2 years of experience in automation integration and/or installation, with hands-on mechanical, electrical, and pneumatic troubleshooting, teardown, and repair experience
- Able to read and interpret electrical, mechanical, and pneumatic prints and technical documentation; PLC knowledge and familiarity with FANUC RJ/RJ2/RJ3/RJ3iB/R30iA/R30iB controller platforms preferred
- Proficient with PC-based business systems, including Microsoft Office, and works collaboratively and effectively with internal teams and external partners
- Highly organized and efficient, capable of managing multiple tasks simultaneously while meeting priorities and deadlines
- Ability to perform detailed and intricate repairs on mechanical and electrical system
It's Your MoveAt FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization-whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.
Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck-and thank you for your continued dedication to FANUC America.
Equal Opportunity Employer, including disabled and veterans.
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