Desktop Support Technician (Tier II)

Job Title: Desktop Support Technician (Tier II)

Location: Washington, DC

Duration: 6 + Months Contract

Required Education & Experience:
High School diploma with 5+ years of prior relevant experience
Customer service-focused attitude
Current Public Trust clearance Ability to maintain a Public Trust clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system

The types of work a candidate for these positions should expect to perform include but aren t limited to the following:
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner