Field Service Engineer

Growing Company! Supporting Amazing Customers!

This Jobot Job is hosted by: Lincoln Sprague
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $120,000 - $150,000 per year

A bit about us:

We're a long-established, privately-held manufacturer of high-reliability interconnect and tactical communications systems, serving aerospace, defense, and government customers for over six decades. Our tactical interconnect platform supports SOCOM and other military end users in the field, and this Tampa-based Integration Cell is where that hardware, firmware, and software all come together before it reaches the warfighter. It's a stable, engineering-driven environment - you'd be joining a team that values hands-on problem solving, direct customer interaction, and genuine ownership over how these systems perform in real deployments, not just in the lab.

Why join us?

• World Class Profit Sharing
• Paid For Employer Benefits including Health
• Generous PTO

Job Details

Job Details:

We are seeking a dedicated and highly skilled Field Service Engineer to join our dynamic Engineering team. This role is ideal for a self-starter who is passionate about using their expertise in tactical communications or similar product lines. The successful candidate will have the opportunity to work with cutting-edge technologies and contribute to innovative projects that have a significant impact on our business operations.

Responsibilities:

1. Provide on-site installation, validation, and commissioning of systems.
2. Perform hands-on on-site troubleshooting, service, and repairs.
3. Provide high-level technical support to external customers at their location.
4. Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing, and marketing/sales.
5. Develop service technical documentation.
6. Create and maintain service information in the company enterprise database.
7. Timely and professionally handle field service calls and issues arising from the field service visits.
8. Timely complete and submit all required paperwork.
9. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
10. Manage all on-site installation, repair, maintenance, and test tasks.
11. Diagnose errors or technical problems and determine proper solutions.

Qualifications:

1. Bachelor's Degree in Engineering or a related field.
2. 5+ years of experience in a field service role.
3. Proven experience with Docker, Containers, Virtualization, VLAN, VLANs, Routing, VPN, Firewalls, Multicast, TCP/IP, Packet capture, WireShark, ATAK, TAK Server, Test Plans, Defect Tracking, Technical Documentation, Customer Training.
4. Excellent written and verbal communication skills.
5. Strong problem-solving and troubleshooting skills.
6. Ability to work independently and in a team-oriented, collaborative environment.
7. Willingness to travel extensively.
8. Strong customer service skills and the ability to build productive relationships.
9. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
10. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
11. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
12. Certifications in relevant areas would be an added advantage.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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