Job Opening: Help Desk Analyst - 100% On Site - North Chesterfield, VA
Duration: 6 months
Location: Richmond, Virginia
Job Description
The Help Desk Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Requirements
Skill Required / Desired Amount of Experience
Advanced computer skills are required that aligns with the Job Description
Ability to multitask and to determine root cause of problems and implement solutions
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
customer relations skills
good verbal and written communication skills
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
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