Full Disk Encryption Professional

Scope of work
Ability to support full disk encryption platforms, specifically WinMagic SecureDoc
Design and enhancements to full disk encryption (SecureDoc) and remote support platforms (Dameware)
Integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware)
Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
Ability to provide expert level end user support and resolve issues escalated
Manage and maintain WinMagic SecureDoc infrastructure components.
Integration of testing of new hardware offerings for compatibility with full disk encryption and remote support platforms
Keep full disk encryption and remote support platforms up to date and secure.
Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.)
The selected individual will work independently with minimal supervision or as part of a team
May be required to create time sensitive deliverables
May lead project teams within assigned unit develop, plan and manage project tasks
Participate in the preparation of materials and oral presentations for customers and management
Play a lead role in meetings relating to specific technical projects or tasks
Respond promptly to incidents in ServiceNow
Will be assigned responsibility for advanced technical issues in the environment for problem resolution
Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
Hands-on incident escalation and remediation, including documentation of incident response workflows.
Evaluate program failures and implement remediation solutions for success.
Knowledge and ability with multiple versions of end-point products
Proven testing capabilities with various end-point products
Experience with various end-point encryption products
Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups.

Experience/Education:
A minimum of three (3) to seven (7) years relevant experience.
A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required.
Expert knowledge of PC hardware, including knowledge of BIOS (Basic Input Output System) and UEFI (Unified Extensible Firmware Interface) and how to integrate docking stations, install and troubleshoot firmware updates

Deliverables:
Regular updates on the status of investigations
Reports on remediations
Documentation of system infrastructure and configurations