Network Lead

Hi,

Please go through the job description:

Title: Network Lead

Location: Grand Rapids, MI(Hybrid)

Duration: 6+ months

Job Description:

Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing.

This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.

What You’ll Do

·        Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.

·        Serve as a senior escalation point for complex network issues.

·        Oversee response to network alerts, hardware issues, performance problems, and service interruptions.

·        Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.

·        Perform root cause analysis for recurring network issues and recommend preventive actions.

·        Improve monitoring, incident response, documentation, and escalation processes.

·        Develop and maintain SOPs, runbooks, incident reports, and operational standards.

·        Collaborate with network engineering, infrastructure, security, cloud, and application teams.

·        Support continuous improvement of network reliability, visibility, and operational readiness.

Skills for Success

Strong hands-on experience with several of the following:

·        Palo Alto firewalls

·        Juniper SRX firewalls

·        Juniper Mist wireless and wireless authentication

·        Juniper and/or Cisco access layer switching

·        SD-WAN

·        L3 routing, especially BGP

·        Data center switching

·        ACI / VXLAN fabrics preferred

·        Cloud networking, preferably Azure or Google Cloud Platform

·        Load balancing, preferably F5

·        VPNs, access points, monitoring tools, and network troubleshooting

Required Qualifications

·        Extensive experience in network operations, network engineering, or NOC leadership.

·        Proven ability to lead or mentor L1/L2 NOC engineers.

·        Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.

·        Experience leading incident response and coordinating technical teams during high-priority outages.

·        Ability to document issues clearly, create SOPs, and improve operational processes.

·        Strong written and verbal communication skills.

·        Ability to work hybrid onsite 3 days per week.

Preferred Qualifications

·        Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.

·        Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.

·        Experience with enterprise-scale environments.

·        Experience supporting data center, SD-WAN, cloud networking, or network security operations.