Senior Support Engineer / Development Engineer PDI (L3)

Remote • Posted 16 hours ago • Updated 16 hours ago

Contract Corp To Corp

Contract W2

Remote

Depends on Experience

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

PDI
Fuel
SQL
L3
Support

Summary

Must Have's: Strong hands on experience with PDI Enterprise / Fuel / Logistics platforms.
Deep understanding of c store / fuel retail operations.
Strong SQL, batch processing, data reconciliation skills.
Experience in ITIL based Managed Services (L3) environments.
Proven vendor escalation & production support capability.
Role Summary L3 SME responsible for advanced production support, defect resolution, and engineering level fixes across the PDI technology stack (ERP, POS integrations, fuel, logistics, back office). Owns escalations, RCA, vendor coordination, and platform stability within the EGA Managed Services model. Key Responsibilities (L3) Act as final escalation (L3) for PDI production issues.
Perform deep RCA across application, integration, data, and batch failures.
Debug and implement code/config/data fixes for PDI modules.
Support patches, upgrades, and environment changes (impact + validation).
Troubleshoot integrations: POS, fuel systems, payments, loyalty, logistics.
Coordinate with PDI vendor support for product defects and fixes.
Maintain L3 SOPs/runbooks and enable KT to L2 teams.
Ensure SLA/KPI adherence and support service governance.
Must Have one or more of the following:
PDI Client (BOS) PDI Enterprise Store System PDI
PDI Commerce API Integration between POS & back office system PDI
PDI Enterprise (HOS) PDI Enterprise HO system PDI
PDI Enterprise Web PDI web client COTS
PDI FocalPoint PDI reporting tool COTS
PDI Handheld PDI store level item management PDI
PDI MarketLink PDI tobacco reporting tool COTS
PDI RSM Supporting handheld PDI Experience 8 12+ years in PDI application support / engineering roles.
Experience supporting large retail / fuel estates preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217521
Position Id: 8925442
Posted 16 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Our Client, a IT Services and Consulting company, is looking for a PDI Enterprise Application Support Engineer to work remotely in EST (preferably local to Boston). Responsibilities: Responsible for advanced production support, defect resolution, and engineering level fixes across the PDI technology stack (ERP, POS integrations, fuel, logistics, back office). Owns escalations, RCA, vendor coordination, and platform stability within the EGA Managed Services model.Act as final escalation (L3) for

Easy Apply

Contract

58 - 64

JMC POS Lead - Canada

Remote

•

Today

Job Title: JMC POS Lead Location: Canada (Remote) Job Type: Full-time / Contract Experience Required: 12+ years Job Overview We are looking for an experienced JMC POS Lead to support and manage retail Point-of-Sale (POS) systems for a leading client in the Fashion & Apparel retail domain. The ideal candidate will have strong hands-on experience with JumpMind Commerce (JMC) POS or Oracle Retail POS (OrPOS) along with solid expertise in Java-based technologies and production support. This role i

Easy Apply

Contract, Third Party

L2/L3 Technical Support Engineer

Remote

•

4d ago

Hi, This is Viswanath from Saksoft. I have an excitingopportunityas a L2/L3 Technical Support Engineer with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. Job Title: L2/L3 Technical Support Engineer Location: Remote Hire Type: Contract Duration: Long Term Job Description: Role OverviewThis is a senior, multi-product technical support role embedded within the Clients legacy managed services team. The resource will serve as

Easy Apply

Contract

Depends on Experience

Application Support Engineer (L3/Lead)

Remote or Hybrid in Charlotte, North Carolina

•

2d ago

Application Support Engineer (L3/Lead) Remote / Hybrid Salary: Competitive compensation based on experience Job Summary We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure tha

Easy Apply

Contract

$65

Search all similar jobs

Senior Support Engineer / Development Engineer PDI (L3)

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs