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ServiceNow Business Analyst

Charlotte, NC, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

Contract Independent

On-site

$54/hr

Sage IT Inc

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

(BA or "Business Analyst" or "Business system Analyst") and (Servicenow or "Service Now")

Summary

6 10+ years of experience as a Business Analyst, with ServiceNow focus

Strong experience in Agile / Scrum delivery models

Excellent stakeholder communication and documentation skills

Experience working with US based customers / stakeholders preferred

ServiceNow Technical Knowledge (Must Have)

Strong understanding of ServiceNow core platform concepts

Functional knowledge of:

o ITSM (Incident, Problem, Change)

o Asset (HAM and SAM)

o CMDB

o Service Catalog & Request Fulfillment

o Application Portfolio Management

o Business Continuity Management

o SecOps (SIR and VR)

o Knowledge Management

o CMDB (conceptual understanding)

Ability to read and understand:

o User stories vs technical tasks

o Configuration vs customization

Awareness of integrations (REST, MID Server conceptual)

Comfortable working with developers on technical feasibility discussions

Required Skills & Experience:

6 10+ years of ServiceNow Business Analyst experience

Strong ITIL and ServiceNow platform knowledge

Agile/Scrum delivery experience

Strong stakeholder communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120222
Position Id: 2026-97239
Posted 12 hours ago

Company Info

About Sage IT Inc

Sage IT is a IT services provider of innovative technology-driven solutions, services and resources. At SAGE, we believe that success results from delivering high quality service while being responsible, flexible, and innovative.

SAGE offers comprehensive application development, technology consulting, business processes re-engineering, professional staffing, implementation and support services for companies all over the world. SAGE also offers industry-specific solutions, strategic outsourcing, and integration services through a unique onsite, offsite, offshore delivery model that helps our customers achieve rapid implementation, world-class quality and reduced costs.

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