Technical Writer / Knowledge Base (KB) Content Specialist
MOONITSolutions Inc.
Dice Job Match Score™
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Job Details
Skills
- ServiceNow Knowledge Management
- Technical Writing
- Knowledge Base
- Runbooks
- Standard Operating Procedures (SOP)
- Documentation
- Content Strategy
- Information Architecture
- Style Guides
- Taxonomy
- Metadata Tagging
- Information Security
- Incident Response
- Access Control
- Microsoft SharePoint
- Microsoft 365
- Content Audit
- UX Writing
- Plain Language
- Prompt Engineering
- Generative AI
- Mortgage / Financial Services
- ITSM
Summary
Note: In-person Interview Mandatory for this position
Required Skills:
5+ years with demonstrated experience leading documentation or knowledge management initiatives, or equivalent experience.
· Demonstrated ability to translate complex technical concepts into clear, plain-language documentation for non-technical audiences. Experi
· Expertise writing for both technical and non-technical audiences.
· Hands-on experience with IT or security procedures, access controls, or incident response documentation, or comparable content in a regul
· Background in information architecture, content strategy, or UX writing is a plus, as is experience in mortgage banking, financial servic
Knowledge, Skill, and Ability Requirements
· A working familiarity with the day-to-day world of information technology and technical writing as a discipline. The right candidate will
· Excellent judgment about when documentation is clear enough, including the confidence to push back when SME input creates unnecessary com
· Experience establishing or improving content standards, templates, or style guides.
· Microsoft 365 proficiency (Word, Excel, SharePoint, Teams).
· Experience working with AI writing tools, including a practical understanding of prompt engineering when AI-generated output is appropriate
- Dice Id: 91093462
- Position Id: 9126518
- Posted 2 days ago
Company Info
About MOONITSolutions Inc.
We strongly focus on custom software application development. Our team primarily focuses on understanding your businesss model and builds the right software as per your needs.
Mobile Applications
Mobile application development with responsive web design, includes iOS and android application development.
Testing Services
We carry out structured end-to-end testing throughout the lifecycle of business applications, from a functional, performance and security perspective. We have unparalleled experience in testing solutions developed for bank, insurance, healthcare and telecom companies.
Consulting Services
Leveraging our experienced consultants, we have helped number of organizations build, migrate applications and data, implement solutions for business applications, optimizing existing IT environment and delivery strategy. Our technical staff are well versed in application development, management and support.
CRM Solutions
Our CRM solution is robust, all-in-one, full-featured software for your business, simple and easy to use, scalable with new features as your business grows.
Database Solutions
We deliver database solutions, design, development and programming for your business requirements. We provided database solutions to our clients working on different platforms and databases, includes reporting and management.
