Senior Business Analyst – Workday Benefits Integration Support

Position Details
Position Title: Senior Business Analyst – Workday Benefits Integration Support
Location: Atlanta, GA
Work Arrangement: Local Candidates Only
Engagement Type: Contract
Contract Duration: September 1, 2026 – June 30, 2027

Position Overview

We are seeking an experienced Senior Business Analyst to support the stabilization and troubleshooting of integrations between Workday ERP and external benefits providers.

The Senior Business Analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefits provider teams. The role requires a hands-on analyst who can investigate issues across system boundaries, trace transactions and data end-to-end, determine root causes, and drive issues toward resolution.

Key Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations.

• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end.

• Investigate discrepancies involving:

  • Source data

  • Workday configuration

  • Benefit plan configuration

  • Integration logic

  • Data mapping

  • Timing and processing

  • Provider-side processing

  • Expected system behavior

• Review integration outputs, inbound/outbound files or messages, logs, reports, Workday transactions, and provider responses.

• Work with benefits and retirement SMEs to understand business rules, expected results, and business impact.

• Collaborate with functional teams, developers, integration teams, vendors, and external benefit providers.

• Document root-cause analysis, findings, business rules, and recommended resolutions.

• Distinguish actual defects from expected system behavior or misunderstood business rules.

• Develop and maintain end-to-end data flow diagrams.

Required Qualifications

• Experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.

• Strong analytical and troubleshooting skills across multiple systems.

• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.

• Ability to translate business questions into specific technical or functional investigations.

• Strong written and verbal communication skills.

• Ability to explain complex findings to technical and non-technical stakeholders.

• Ability to independently manage multiple issues and drive problems to resolution.

Preferred Qualifications

• Workday experience with Integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.

• Experience with benefits providers, retirement systems, pension administrators, insurance carriers, or payroll vendors.

• Retirement or pension benefits administration experience.

• Knowledge of benefit configuration, eligibility rules, contribution processing, or ERP benefits configuration.

• Familiarity with APIs, web services, middleware, XML/JSON, flat-file integrations, and data transformation.

• Experience supporting Workday or another large ERP platform during implementation, stabilization, or production operations.

Expected Deliverables

• Root-cause analysis and resolution recommendations.

• Documentation of data flows, transaction behavior, system dependencies, and business rules.

• Issue tracking and status updates.

• Validation of fixes across applicable systems.

• Recommendations for configuration, integration, process, or data changes.

• Identification of recurring issues and broader improvement opportunities.

• End-to-end data flow diagrams.

Important Requirement

Local Atlanta, GA candidates only.