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Regional Project Manager

• Posted 4 days ago • Updated 6 hours ago

Full Time

USD $81,850.00 - 116,000.00 per year

GovCIO

Fitment

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Job Details

Skills

Recruiting
IT Service Management
Auditing
Leadership
Strategic Planning
Communication
Team Management
Collaboration
IT Project Management
Technical Support
Tier 1
Tier 2
Remote Desktop
Active Directory
Testing
Operating Systems
COTS
Management
Service Desk
Knowledge Base
Security Clearance

Summary

GovCIO is currently hiring for a Project Manager to support the TSA. This position is located in Springfield, VA and may require intermittent travel, but will primarily be remote.

Responsibilities

Leads and manages a large, 24x7x365 Service Desk operation, ensuring the continuous and efficient delivery of comprehensive IT support across Tier 0, Tier 1, and Tier 2
Possesses expert capabilities in overseeing advanced agent support, including remote desktop, Active Directory, and mobility console support, alongside the testing of new applications and processes
Adept at troubleshooting operating system and Commercial-Off-The-Shelf (COTS) software issues and oversees the management and maintenance of the Service Desk Knowledge Base (KB) for optimal support
Ensures the effective implementation and application of Service Request (SR) priority and escalation matrices, meticulously documenting all work and resolution steps in the ITSM Tool
Ensures exceptional VIP support, develops processes for enhanced service, oversees all VIP requests from inception to resolution, and conducts regular audits
Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
May supervise others
Possesses outstanding leadership, strategic planning, and communication skills, enabling effective team management, stakeholder collaboration, and continuous service improvement

Qualifications

Bachelor's in a related field with 2-5 years of IT project management experience (or commensurate experience)
Experience leading and managing a large, 24x7x365 Service Desk operation, serving 85K users in an enterprise-wide setting, ensuring the continuous and efficient delivery of comprehensive IT support across Tier 0, Tier 1, and Tier 2
Possesses expert capabilities in overseeing advanced agent support, including remote desktop, Active Directory, and mobility console support, alongside the testing of new applications and processes
Adept at troubleshooting operating system and Commercial-Off-The-Shelf (COTS) software issues and oversees the management and maintenance of the Service Desk Knowledge Base (KB) for optimal support
Clearance Required: Ability to maintain a Public Trust clearance

Posted Salary Range

USD $81,850.00 - USD $116,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 9083
Posted 4 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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