Tier 1/2/3 Support Specialist in Austin, TX

Location: Austin, TX Duration: 2+ Years Required Experience Experience in enterprise help desk, service desk, desktop support, or end-user support. Experience leading Tier 1 3 technical support teams. Experience with incident, request, escalation, and major-incident management. Experience managing SLA/KPI-driven support environments. Experience with remote support and enterprise ticketing systems. Experience with knowledge management and service desk reporting. Strong experience support

RESPONSIBILITIES: Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools * Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues * Respond to and document incidents, service requests, and troubleshooting activities in the ticketing system * Escalate complex technical issues to appropriate support teams when ne

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist (Help Desk Support). The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lea

Location: Austin, TX Duration: 2+ Years Required Experience Experience in desktop engineering, endpoint engineering, desktop administration, or enterprise end-user computing. Experience with enterprise device imaging, configuration, deployment, and lifecycle management. Experience administering Microsoft endpoint-management technologies. Experience with patch management and enterprise software distribution. Experience troubleshooting complex Windows desktop and endpoint issues. Experien