Help Desk Lead

Montgomery, AL, US • Posted 7 hours ago • Updated 7 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Adobe AIR
  • Logistics
  • Management
  • Regulatory Compliance
  • Issue Resolution
  • Help Desk Management
  • Security Clearance
  • IT Service Management
  • Incident Management
  • Collaboration
  • Reporting
  • Help Desk
  • Agile
  • ITIL
  • Security+
  • Law

Summary

Overview

Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB.

The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.

Responsibilities

  • Manage Level I, II, and III help desk support for all BMx systems.
  • Oversee ticket intake, triage, escalation, and queue performance.
  • Monitor response-time compliance and operational support metrics.
  • Coordinate issue resolution with technical and functional teams.
  • Handle CAT I escalation procedures and outage communications.
  • Review recurring issues and help prioritize the backlog.
  • Support operational continuity during surge events and mission-critical incidents.

Qualifications

  • 7+ years in Help Desk management and experience in supporting enterprise operational systems.
  • Must have an active Secret clearance.
  • Experience in ITSM/ticketing systems, incident management, escalation coordination, operational reporting, help desk governance, and Agile sustainment integration.
  • ITIL Foundation and Security+ certs are preferred.

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10338773
  • Position Id: 84ee1c3cea9e2481b57109c8f2d917f6
  • Posted 7 hours ago
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