SAP GATP Functional Support

SAP GATP Functional Support

Provide L2/L3 functional support for SAP GATP and batch determination-related incidents and service requests, ensuring timely resolution within established SLAs. Configure and maintain GATP functionalities, including Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP). Analyze and resolve issues related to product availability, order confirmations, allocation constraints, and backorder processing. Optimize ATP configurations and business rules to improve delivery date accuracy and order fulfillment performance.

Responsibilities

• Functional Support: Provide L2/L3 functional support for SAP GATP and batch determination-related incidents and service requests, ensuring timely resolution within established SLAs.
• Configuration and Maintenance: Configure and maintain GATP functionalities, including Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP).
• Issue Resolution: Analyze and resolve issues related to product availability, order confirmations, allocation constraints, and backorder processing.
• Optimization: Optimize ATP configurations and business rules to improve delivery date accuracy and order fulfillment performance.
• Batch Management: Configure and support SAP batch determination processes, including strategy types, condition techniques, search strategies, batch classification, and sort rules.
• Implementation: Implement and maintain batch selection logic based on Shelf Life Expiration Date (SLED), First Expired, First Out (FEFO), and other business-specific criteria.
• Troubleshooting: Troubleshoot batch determination failures, incorrect batch assignments, batch splits, and related delivery processing issues.
• Business Process Analysis: Collaborate with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams to understand business requirements and translate them into effective SAP functional solutions.
• Solution Design: Conduct functional assessments, impact analysis, and gap analysis for GATP and batch determination enhancements.
• Documentation: Prepare functional specifications, configuration documentation, process flows, and technical requirements for development teams.
• Incident Management: Perform detailed root-cause analysis of recurring production issues, including incorrect order confirmations, allocation discrepancies, backorder exceptions, and batch determination failures.
• Continuous Improvement: Implement permanent corrective and preventive solutions to minimize recurring incidents and improve system stability.
• Project Delivery: Lead the GATP and Batch Determination functional workstream for SAP enhancements, transformation initiatives, and supply chain projects.
• Integration: Monitor and troubleshoot SAP ERP–SAP APO integration through the Core Interface (CIF), ensuring consistent data exchange and integration stability.
• Documentation, Compliance & Governance: Develop and maintain functional documentation, configuration records, Standard Operating Procedures (SOPs), and knowledge base articles.

Requirements

<>Required Qualifications & Experience

• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Engineering, or a related discipline.
• 10+ years of SAP functional experience, with strong hands-on expertise in SAP GATP and Batch Management/Determination.
• Extensive experience configuring and supporting SAP GATP functionalities, including:
• Product Availability Check (PAC)
• Product Allocation (PAL)
• Rules-Based ATP (RBA)
• Backorder Processing (BOP)
• Strong expertise in SAP Batch Determination, including condition techniques, strategy types, search strategies, batch classification, sort rules, and batch selection.
• Practical experience implementing and supporting SLED-based and FEFO-based batch determination logic.
• Good understanding of end-to-end Order-to-Cash (OTC) and supply chain processes.
• Working knowledge of SAP SD, MM, LE, and PP integration points.
• Experience with SAP APO Core Interface (CIF), including integration monitoring, master data consistency, and troubleshooting.
• Strong functional troubleshooting, analytical, and root-cause analysis capabilities.
• Experience preparing functional specifications, configuration documentation, test scripts, and process documentation.
• Familiarity with ITIL-based incident, problem, and change management processes.
• Hands-on experience working with Jira Service Management (JSM) or similar ITSM platforms.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

<>Preferred Qualifications

• Experience working in life sciences, medical devices, pharmaceuticals, or other regulated industries.
• Understanding of Good Manufacturing Practices (GMP), batch traceability, product shelf-life management, and quality-related supply chain controls.
• SAP certification in relevant supply chain modules, particularly SAP APO or related planning and availability management solutions.
• Experience supporting global SAP landscapes and collaborating with geographically distributed business and technical teams.
• Exposure to SAP S/4HANA supply chain processes and integration considerations.
• Willingness and flexibility to travel domestically and internationally as business requirements dictate.

<>Key Competencies

• Strong functional ownership and problem-solving mindset.
• Ability to independently manage complex SAP production support issues.
• Deep understanding of GATP and batch determination business processes.
• Proactive approach to identifying process gaps and driving continuous improvement.
• Strong documentation, communication, and stakeholder management skills.
• Ability to work effectively with cross-functional business teams, technical developers, and global IT stakeholders.