Desktop Technician

Job#: 3059174

Job Description:

Job Summary:

The Desktop Technician serves as an escalation point for Tier 1 support, contributes to infrastructure improvement initiatives, and plays a key role in maintaining system performance, reliability, and customer satisfaction.

Essential Functions:

Install, configure, and maintain end-user hardware and software, including but not limited to desktops, laptops, thin clients, mobile devices, and peripheral equipment.

Serve as a second-level support resource for complex issues escalated by the Service Desk or other support teams.

Manage operating system imaging, deployments, and updates using enterprise tools such as SCCM or similar platforms.

Maintain user accounts, profiles, and group permissions through Active Directory, and other access control systems.

Support application installations, upgrades, and troubleshooting in Windows environments.

Collaborate with other IT teams to resolve cross-functional issues and improve system resilience.

Provide on-site and remote support to customers with a focus on professionalism and customer service.

Participate in hardware lifecycle management, including the replacement of aged devices.

Document troubleshooting steps, solutions, and contribute to the internal knowledge base.

Support IT projects including system migrations, new technology rollouts, and business continuity initiatives.

Provide audio and visual support as needed.

Participate in an on-call schedule to provide 24x7 support.

Work independently on projects and tasks by providing in-depth analysis and problem-solving.

Responsible for diagnosing improvement opportunities, recommending and participating in solutions to enhance the customer experience.

Demonstrate and champion the established "TRUCKS" cultural principles of transparency, responsiveness and resiliency, understanding, continuous improvement, knowledge sharing, and simplicity throughout the organization.

Qualifications:

Bachelor's Degree or any combination of education and experience which would provide an equivalent background

3 or more years of prior experience in end user computing or desktop support in a mid-to-large scale IT environment required.

Proficiency with Windows OS, Microsoft 365, Active Directory, and endpoint management tools required.

Strong working knowledge of PC hardware troubleshooting and repair required.

Excellent communication skills including listening, verbal, and written required.

Demonstrated experience summarizing technical efforts and how they align to business outcomes required.

Must be able to rapidly adapt and respond to changes in environment and priorities.

Excellent customer service skills required.

Familiarity with ITIL best practices and ticketing systems required. Prior experience using Jira Service Management preferred.

Must be able to troubleshoot and resolve basic to intermediate technical issues independently.

Must be able to thrive in a highly collaborative, fast-paced environment.

Must be able to communicate in both technical and user-friendly language.

Willingness to learn and take direction in a fast-paced environment required.

CompTIA A+ or similar certification preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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