Tools Administrator JIRA, ADO, Artifactory, CI/CD

Job Summary:
We are seeking a Tools Administrator to manage and optimize our software development tools, including JIRA, Azure DevOps (ADO), Artifactory, and CI/CD pipelines. The ideal candidate will have experience with tool migrations, integrations, and administration, ensuring seamless operations for development and release teams. This role requires a detail-oriented, proactive professional who can troubleshoot issues, maintain system performance, and support process improvements across the organization.

Key Responsibilities:

• Administer and maintain JIRA, ADO, Artifactory, and associated CI/CD tools for multiple development teams.

• Lead tool migration projects, including migrating from ADA to JIRA or other platform consolidations.

• Configure workflows, permissions, dashboards, boards, and custom fields in JIRA/ADO to support Agile/Scrum processes.

• Manage artifact repositories, version control, and deployment processes in Artifactory.

• Support CI/CD pipelines: troubleshoot build/deploy issues, configure automated testing, and ensure smooth release processes.

• Collaborate with development, QA, and DevOps teams to integrate tools, enforce best practices, and optimize workflows.

• Monitor tool usage, performance, and system health; identify opportunities for improvement and automation.

• Provide training and support to team members on tools, workflows, and best practices.

• Document tool configurations, processes, and migration plans.

Required Qualifications:

• 3+ years of experience as a Tools Administrator, DevOps Engineer, or similar role.

• Hands-on experience with JIRA, Azure DevOps, Artifactory, and CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).

• Experience with tool migrations and consolidations (e.g., ADA to JIRA).

• Strong understanding of Agile/Scrum workflows, release management, and software development processes.

• Familiarity with version control systems (Git, SVN, etc.) and artifact management.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and collaboration skills to work with multiple teams.

Preferred Qualifications:

• Experience with scripting or automation to streamline tool administration tasks.

• Exposure to cloud-based DevOps platforms (AWS, Azure, or Google Cloud Platform).

• Knowledge of integration between development tools (e.g., linking JIRA issues with CI/CD pipelines).