Jira Administrator

Description
JIRA ITSM Admin
Job Overview:
We are seeking a highly skilled and motivated JIRA Service Desk Specialist to join our team. The
ideal candidate will be responsible for managing and configuring Jira Service Management (JSM) for
ITSM processes, ensuring efficient service delivery.
Key Responsibilities include:
Service Request Forms Development:
Design and create custom service request forms tailored to business requirements.
Ensure forms are user-friendly, e?icient, and aligned with organizational standards.
Workflow Configuration:
Develop and configure approval workflows within JIRA Service Desk.
Optimize workflows to streamline processes and improve e?iciency.
Collaborate with stakeholders to gather requirements and ensure workflows meet operational
needs.
JIRA Service Desk Administration:
Manage JIRA Service Desk projects, queues, and customer portals.
Perform system configuration, upgrades, and maintenance as needed.
Ensure system integrity and troubleshoot any technical issues that arise.
Technical Implementation:
Implement and integrate third-party tools and add-ons as required.
Automate routine processes using JIRA Service Desk capabilities and scripting tools.
Collaboration and Support:
Work closely with cross-functional teams to gather requirements and provide solutions.
O?er training and support to end-users to enhance the adoption and e?ective use of JIRA Service
Desk. Provide technical documentation and guides for implemented solutions.
Qualifications and Skills:
5+ years of experience managing and customizing JIRA Service Desk, workflow setup, and form
creation. Experience with scripting tools (e.g., Groovy, JavaScript) for JIRA automation is a plus.
Preferred Qualifications:
Familiarity with ITIL frameworks and ITSM best practices
Knowledge of Agile methodologies and JIRA Software integration.
Certification in Atlassian tools is an advantage
Skills
Jira, Administration, Project management
Top Skills Details
Jira,Administration,Project management
Additional Skills & Qualifications
Great Communication, go-getter, willingness to be on-site in a manufacturing/construction facility.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Marshall, MI.
Pay and Benefits
The pay range for this position is $40.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Marshall,MI.
Application Deadline
This position is anticipated to close on Feb 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.