Salesforce Architect

Role: Salesforce Architect
Location: Columbus, OH (Hybrid)

The Salesforce Architect will be responsible for managing all aspects of Salesforce.com (SFDC), including configuration, customization, implementation, and third-party integrations. This role partners closely with internal stakeholders and technical teams to design and deliver scalable Salesforce solutions that support business processes and continuous improvement initiatives. The ideal candidate has strong hands-on experience with Lightning Aura Components, APEX programming, and Force.com APIs.

Responsibilities:

• Work with business teams to understand processes and translate needs into actionable Salesforce requirements for configuration and development
• Participate in all phases of the project lifecycle including kickoff, requirements analysis, design, implementation, testing, deployment, and post-production support
• Maintain and enhance existing Salesforce solutions
• Design and develop customized reports and dashboards
• Manage user testing activities including test plans and test case creation
• Create and maintain documentation for processes, policies, configurations, and user guides
• Follow Salesforce best practices for release management and deployment across sandboxes and production
• Design, develop, test, document, and deploy high-quality business solutions on the Force.com platform
• Design Salesforce reporting using Conga
• Build and maintain workflows, Process Builder flows, Visual Flows, and other Salesforce configurations
• Develop and manage Salesforce Communities
• Proactively identify system improvement opportunities
• Communicate system changes to users prior to implementation
• Create advanced custom reports, dashboards, and respond to ad-hoc reporting requests
• Implement and troubleshoot third-party integrations
• Collaborate with leadership to identify technologies and tools that improve operational efficiency and customer experience
• Create project documentation including UI guides, training materials, and functional documentation
• Perform unit testing and participate in user acceptance testing
• Validate test cases and results against business requirements
• Develop complex, macro-driven reports for senior management
• Ensure reporting and configurations follow performance best practices as data volumes grow
• Assist with migration from legacy systems and processes into Salesforce
• Import data using Salesforce tools such as Data Loader
• Log, troubleshoot, and resolve system issues
• Monitor and manage backend integration exception logs
• Mentor and train State development resources