Conversational AI Engineer

Start Date: As soon as possible
Location: Hartford, CT or Wellesley, MA
Work Mode: Hybrid

Position Summary

We are looking for an exceptionally skilled and driven Conversational AI Engineer. The ideal candidate will have a solid background in constructing robust and scalable software, leading a scrum team as technical lead, making day-to-day engineering decisions, impacting deliveries, owning delivery items, coaching and mentoring team members, specifically within the realms of voice and chat bots. Candidates should also have a track record demonstrating product-orientation, business acumen, and solid cross-functional communication skills.

As a Senior Software Engineer, you ll play a crucial role in building and delivering high-quality software that enhances customer experiences. You ll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you ll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Senior Software Engineer, you will:

• Ensure the long-term quality of architecture, design, and code of our software systems.
• Own critical component of the software stack.
• Lead hands-on, perform design and code and reviews.
• Help deploy and maintain large scale software in production, ensure operational excellence.
• Provide technical leadership, guiding the team in best practices, optimizing development processes, and resolving technical challenges.
• Help the development of other team members, mentor individuals, help manager with team.
• Partner with product to align on business objectives.
• Champion continuous improvement by identifying opportunities for enhancement, refining processes, and optimizing development workflows.

Required Qualifications

• 5+ years of experience with designing and building software engineering solutions in cloud environment
• 5+ years of experience in one or more software languages, such as Python, Java, C#, JavaScript, SQL, etc.
• 5+ years of experience with APIs, microservices, and modern software patterns
• 2+ years of experience as a technical team leader

Preferred Qualifications

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.
• Experience developing and supporting voice and text chatbots.
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or related field.

Education

Bachelor s Degree or equivalent work experience in Computer Science, Information Systems, Data Engineering, Data Analytics, Machine Learning, or related field required.
Master s Degree preferred.