We are looking for Technical Program Manager - Medallia DXA for our client in Malvern, PA.
Job Title: Technical Program Manager - Medallia DXA
Job Location: Malvern, PA
Job Type: Contract
Job Overview:
Pay Range: $80hr - $85hr
Requirement/Must Have:
- 5+ years of Technical Program Management with hands-on solutions architecture responsibilities.
- Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems.
- Experience with session replay or digital experience analytics platforms (implementation, not just usage).
- Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments.
- Experience managing enterprise platform migrations including gap analysis, parallel-run strategies, and cutover planning.
- Strong understanding of CDN architecture, web application delivery (Akamai or equivalent).
- Experience guiding engineering teams on integration patterns and troubleshooting implementation issues.
- Proven ability to manage vendor relationships at a technical level challenging architecture recommendations, identifying capability gaps.
- Excellent communication across technical and non-technical audiences.
- Experience with Jira, Confluence, and Agile delivery frameworks.
- Financial services or similarly regulated industry experience preferred.
Responsibilities:
- Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms.
- Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions.
- Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai.
- Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns.
- Create architecture documentation covering integration patterns, data flows, and technical requirements.
- Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile).
- Define collection script update policies and self-hosted deployment patterns.
- Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics).
- Drive enterprise-wide adoption of Medallia DXA across different lines of business.
- Manage application onboarding pipeline: intake tickets, listing, validation, and production promotion.
- Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation.
- Own developer-facing documentation: implementation guides, masking guides, developer setup docs.
- Serve as primary technical liaison with Medallia engineering and solutions teams.
- Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects.
- Manage vendor accountability for SLAs, incident response, and platform reliability.
- Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA).
- Assess and challenge Medallia architecture recommendations when they conflict with organizational security posture.
- Maintain governance documentation: ITDI reviews, DPIA, architecture approvals.
- Produce technical status updates and architecture decision records for stakeholders.
Nice to Have:
- Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation.
- Experience with Adobe Launch / Adobe Analytics ecosystem and tag management.
- Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native).
- Understanding of PII masking strategies, privacy-by-design patterns, and data classification.
- Experience with SPA (Single Page Application) instrumentation challenges.
- Familiarity with TPRM, DPIA, and governance processes in regulated environments.
- PMP, PgMP, or SAFe certification.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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