Genesis10 is seeking a Senior Implementation Project Manager (PBM / Health Plan) for a 12-month contract position with a client located in Milwaukee, WI.
Compensation: $55.00 - 68.00 per hour, W2.
Summary: Genesis10 is looking for a Senior Implementation Project Manager with experience supporting Health Plan and/or Government Program implementations, including Medicaid, Medicare Part D, Managed Care, and Part B. This role is client-facing and focused on leading new PBM client implementations, either end-to-end or through ownership of complex workstreams within large-scale implementations.
The Sr. IPM will partner closely with operations, product, technical, and account management teams to ensure successful, high-quality, and on-time client implementations while supporting the organization's strategic growth in the PBM industry.
Responsibilities: - Manage and lead new Health Plan implementations across Commercial, Medicaid, Medicare, and Exchange lines of business.
- Own implementation objectives for new PBM clients, ensuring alignment with organizational strategy and client expectations.
- Develop and maintain detailed work plans, schedules, resource plans, status reports, and implementation priorities.
- Direct and coordinate cross-functional teams across operations, business, product, and technical areas to deliver high-quality, properly scoped project requirements on time.
- Lead complex implementation workstreams, including Operations Readiness (Member Services, System Access & Training, Vendor Transition, Reporting, Pharmacy Helpdesk) and Eligibility.
- Ensure timely and accurate implementation tracking, analysis, reporting, and communication using established policies and procedures.
- Maintain accurate and timely updates in ServiceNow (SN) automated workflows, ensuring QA standards and implementation timelines are met.
- Review deliverables to ensure adherence to quality standards, implementation requirements, and team performance metrics.
- Obtain sign-offs on deliverables from internal and external stakeholders and make timely decisions to keep implementations on track for go-live readiness.
- Identify risks, recommend solutions, escalate issues as needed, and ensure solutions align with client requirements.
- Partner with Account Management to track, document, and close all implementation items in alignment with client intent.
- Lead cross-functional quality initiatives and conduct post-go-live lessons learned reviews with clients and executive leadership.
Qualifications: Required:
- Bachelor's degree or equivalent experience.
- 2+ years of experience in PBM, healthcare, or the pharmacy industry.
- 2+ years of experience in implementation management or large healthcare project management.
- Client-facing experience with the ability to influence internal and external stakeholders.
- Experience leading multiple implementations or managing workstreams within large implementations.
- Strong ability to multitask, work independently, collaborate with leadership, and ensure client satisfaction.
- Willingness to work through year-end holidays as needed to support client go-live activities.
Preferred:
- 1+ year of experience using MS Project.
- 1+ year of experience with ServiceNow.
- Experience supporting Medicare and/or Medicaid client implementations.
- PBM Account Management experience.
- Ability to influence without authority and drive results in a matrixed environment.
- Strong communication, presentation, and stakeholder management skills.
- Demonstrated ability to assess client needs through active listening and consultative engagement.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
- Able to work as a W2 employee of Genesis10 (no corp to corp).
If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10: - Access to hundreds of clients, many of whom have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home with Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (with more than 7 years of experience on average).
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and view all our available career opportunities, please visit us at our website ;br>
Genesis10 is an Equal Opportunity Employer.
Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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