Claude GenAI Engineer
IT Convergence
Dice Job Match Score™
🧠 Analyzing your skills...
Job Details
Skills
- Claude
- Anthropic Claude
- GenAI
- Jira
- Triage
- Support
- Promt Engineering
Summary
Role Overview
Seeking experienced Managed Services professionals to support users working with Claude-powered products. The role involves handling technical escalations, guiding prompt engineering, managing knowledge resources, and mentoring teams.Hands-on Claude experience.
Key Responsibilities
Handle escalated issues via Jira and ensure timely resolution
Provide prompt engineering guidance and develop reusable templates
Maintain and update knowledge base and documentation
Mentor team members and support onboarding/training
Requirements
Proven experience with Claude (Claude.ai, API, or related tools)
Background in IT support / managed services with escalation handling
Experience with Jira and documentation tools
Strong communication, problem-solving, and stakeholder management skills
Summary
Client-facing role combining Claude expertise, support operations, and team enablement
- Dice Id: itcon
- Position Id: 8952868
- Posted 14 hours ago
Company Info
Our goal is to help you leverage technology to achieve the competitive edge your business needs to stay ahead of the competition. Whether you are looking to implement, upgrade or customize an application, our team can deliver senior-level expertise to support your environment and help you effectively manage your ERP project lifecycle.
Our Mission
Create value by improving business processes through better use of technology. We carry out this mission with a team of technical experts and experienced business professionals.
Our Values
-Performance
-Teamwork
-Growth
-Passion
Career Website
http://www.itconvergence.com
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs