OverviewGovCIO is currently hiring a Network Operations Center (NOC) Manager with an active Secret clearance to support a large, mission-critical federal enterprise network environment. This individual will lead day-to-day NOC operations, oversee multiple technical teams, and serve as a key point of communication for operational status, incidents, and outages. This position will be located in Arlington, VA, and will be a hybrid position.
The ideal candidate is a hands-on leader with deep Cisco networking expertise who thrives in fast-paced environments, can balance management responsibilities with technical execution, and is comfortable working directly with government customers in a high-visibility role.
ResponsibilitiesResponsibilities- Manage a 24x5x365 Network Operations Center supporting the DEA enterprise network
- Oversee 10-15 staff across Tier 1 NOC, Tier 2 Network, and Tier 2 Field/Customer Support teams
- Ensure effective network monitoring, alert triage, and outage response
- Review and coordinate Authorized Service Interruptions (ASIs)
- Oversee incident escalation, vendor coordination, and service restoration
- Provide leadership oversight while remaining hands-on when needed
- Lead daily customer meetings
- Present updates in weekly government status meetings
- Produce and deliver weekly NOC activity and performance reports
- Ensure accurate, timely broadcast communications during outages
- Act as a visible leadership presence and escalation support for operations
QualificationsRequired- High School with 9+ years of overall Network/Systems (or commensurate experience)
- 5+ years of management experience
- Strong Cisco networking experience (routers & switches)
- Prior NOC environment experience (enterprise-scale preferred)
- Exposure to Windows server environments and basic systems troubleshooting
- Hands-on network troubleshooting and configuration capability
- Experience with incident response, escalations, and outage management
- Strong customer-facing and stakeholder communication skills
- Ability to work early hours and operate in a fast-paced, high-pressure environment
- Clearance Required: Active Secret clearance with the ability to obtain and hold DEA suitability
Preferred- Experience with ScienceLogic (network monitoring)
- Experience with ServiceNow ticketing
- CCNA certification or other Cisco Certifications
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- #JP #DICE #Bluestone
- #JP #DICE #Bluestone
Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary RangeUSD $150,000.00 - USD $173,000.00 /Yr.
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