Contact Center Engineer

Job Title: Principal Engineer I - Contact Center Technology & Operations Location: Block 23 What you'll do: As a Principal Engineer I, you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objec

Job Title: IT Manager - Contact Center Technology & Operations Location: Block 23 What you'll do: As IT Manager , you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. Additionally, this role will collaborate with

Software Resources has an immediate, direct hire job opportunity for an IT Manager - Contact Center Technology & Operations with a major corporation in Phoenix, AZ or Dallas, TX. 4 days per week on-site, Fridays remote. What you'll do: As IT Manager , you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designat

Position Title: Cisco Contact Center EngineerFully RemoteDuration: Long term contractPosition Responsibilities:As a Cisco Contact Center Engineer, you will provide expert support, configuration, and optimization for contact center solutions built on Cisco and Calabrio platforms. Your primary focus will be on Cisco Packaged Contact Center Enterprise (PCCE) and Webex Contact Center (WxCC), with additional responsibilities supporting Webex Calling (WxC), Cisco Unified Communications Manager (CUCM),