Call Center Agent (CSR)

Company: iTech US, Inc.

Job Title: Call Center Agent (CSR)

Location: Mesa, AZ (Onsite)

Job Responsibilities:

•      Adhere to daily schedule by being available to take inbound calls as scheduled

•     Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism

•      Ensure account verification procedures are followed.

•      Adhere to CPU call handling requirements while interacting with customers.

•    Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.

•       Listen actively and probe to determine client needs

Required Skills:

•       Strong Verbal and Written English

•       Very good keyboard skills – Formal Training in Typing would be an added advantage.

•       Conversant using MS Office – PowerPoint, Excel and MS Word.

•       Strong problem solving and analytical skills

•       Customer Centric.

•       Ability to work accurately under pressure.

Required Education:  At least a Bachelor’s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.

 Necessary Skills: MS Office, Call Center, Inbound Calls.

 To Apply:

VamshiKrishna. K

iTech US, Inc.