Service Now Developer

Senior ServiceNow Developer

Location: San Diego, CA

Job Type: Contract

Experience: 10 + Years

Work Model: On-site based on client requirements 

Position Overview

We are seeking an experienced Senior ServiceNow Developer to support a major technology client in San Diego, California. The ideal candidate will have strong hands-on experience in ServiceNow development, ITSM, scripting, integrations, workflows, and platform configuration.

Candidates must have hands-on experience with ServiceNow Now Assist / Generative AI capabilities.

The candidate will work closely with architects, business stakeholders, product owners, and cross-functional engineering teams to design, develop, implement, and support scalable ServiceNow solutions.

Key Responsibilities

·         Design, develop, configure, and maintain ServiceNow applications and modules.

·         Develop ServiceNow solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Workflows/Flow Designer.

·         Work extensively with ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

·         Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.

·         Design and implement automation using Flow Designer and IntegrationHub.

·         Develop custom and scoped ServiceNow applications.

·         Translate business requirements into scalable technical solutions.

·         Participate in the complete SDLC, including requirements gathering, design, development, testing, deployment, and production support.

·         Troubleshoot and resolve complex ServiceNow technical issues.

·         Perform code reviews and follow ServiceNow development best practices.

·         Collaborate with architects, BAs, product owners, and engineering teams.

·         Support ServiceNow upgrades, enhancements, and platform migrations.

·         Prepare technical documentation and implementation guides.

·         Participate in Agile/Scrum ceremonies.

·         Provide technical guidance and mentoring to junior developers.

Required Technical Skills

·         ServiceNow Platform

·         ITSM

·         Incident Management

·         Problem Management

·         Change Management

·         Request Management

·         Service Catalog

·         Knowledge Management

·         JavaScript

·         Glide APIs

·         Business Rules

·         Client Scripts

·         Script Includes

·         UI Policies / UI Actions

·         ACLs and Security Rules

·         Flow Designer

·         Integration Hub

·         REST/SOAP APIs

·         MID Server

·         ServiceNow APIs

·         Update Sets

·         Application Repository

·         ServiceNow debugging and performance tools

Now Assist / Generative AI – Required

·         Hands-on experience with ServiceNow Now Assist is required.

·         Experience with ServiceNow Generative AI capabilities.

·         Experience configuring or implementing AI-powered ServiceNow solutions.

·         Understanding of how Now Assist can improve:

·         Incident resolution

·         Knowledge Management

·         Service Operations

·         Employee/Customer experiences

·         Experience with Virtual Agent, AI Search, Predictive Intelligence, or related ServiceNow AI capabilities is a strong plus.

Required Qualifications

·         8+ years of overall IT experience with significant ServiceNow development experience.

·         Strong hands-on ServiceNow development and configuration experience.

·         Strong JavaScript and ServiceNow scripting skills.

·         Strong ITSM implementation experience.

·         Experience with ServiceNow integrations using REST/SOAP APIs.

·         Experience with Flow Designer and/or Integration Hub.

·         Strong understanding of ServiceNow architecture and development best practices.

·         Strong troubleshooting and problem-solving skills.

·         Excellent communication and collaboration skills.

·         Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent experience.

Preferred Certifications

·         ServiceNow Certified System Administrator (CSA)

·         ServiceNow Certified Application Developer (CAD)

·         One or more ServiceNow Certified Implementation Specialist (CIS) certifications

·         ServiceNow certifications related to Now Assist / Generative AI are a plus.

Ideal Candidate

We are looking for a hands-on Senior ServiceNow Developer, not primarily a ServiceNow Administrator or Coordinator.

The candidate should be capable of independently handling the complete development lifecycle:

Requirement Gathering → Technical Design → Development → Integration → Testing → Deployment → Production Support