Automotive Specialist

Job Title: Mechanic Specialist

Location: 2301 Featherstone Rd; Auburn Hills, MI 48326 (Onsite)

Duration: Consulting - 12 months

Pay Range: $25/hr $28/hr (W2)

Job ID: 372562

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Mechanic Specialist to join our dynamic team. The ideal candidate will have strong experience in automotive diagnostics, call center-based technical support, and customer service and a proven ability to resolve complex repair concerns, drive timely ticket closure, and maintain high customer satisfaction.

Responsibilities:

• Respond to inbound calls and tickets from Dealer Technicians and provide technical diagnostic direction.


• Apply a defined six-step diagnostic process to resolve automotive concerns.


• Research and apply product and repair information using internal databases and tools.


• Perform follow-ups on open tickets to ensure resolution and closure.

Required Skills & Qualifications:

• High School Diploma or GED.


• 1-2 years of hands-on automotive repair experience OR a Bachelor's Degree OR a Technical Trade School Certificate with internship or similar experience.


• Proficiency with diagnostic and repair tools and Dealer information software.


• Strong communication and problem-solving skills in a technical support environment.

Preferred Skills:

• 1-2 years of experience with electrification technologies (EV, PHEV, Hybrid).


• Automotive Service Excellence (ASE) Certification.


• Understanding of advanced diagnostic processes and automotive systems.


• Familiarity with Stellantis North America product lines and technical resources.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

Tools & Work Environment

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).


• Dealer Information Software and diagnostics tools.


• Internal ticketing and call management systems.


• Client North America product databases and liaison resources.

Schedule & Requirements

• Hours of operation: Monday-Friday, 8:00 a.m. to 11:00 p.m. ET; Saturday, 9:00 a.m. to 6:00 p.m. ET. Shifts may vary.


• Saturday - If they work on a Saturday, it will be considered part of their regular 40-hour workweek, not an additional day. They will receive a day off during the week instead.


• Must be able to work an 8-hour shift within stated hours.


• Reliable internet and ability to work from a home office.


• ASE Certification within the first 6 months of employment if not already held.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.