Actual
Years
Experience | Years
Experience
Needed | Required/
Preferred | Skills/Experience |
| 8 | Required | Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent |
| 5 | Required | Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices |
| 5 | Required | Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. |
| 5 | Required | Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies |
| 4 | Required | Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff |
| 8 | Preferred | Industry and project experience with ServiceNow |
| 5 | Preferred | ServiceNow System Administrator and/or and Implementation Specialist certification |
| 5 | Preferred | Technical Documentation including Technical Design, Implementation, and Configuration Plans |
| 5 | Preferred | Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB |
| 3 | Preferred | Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc. |
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