GA DDS IT Support Specialist 3


Resourcesoft, Inc.
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Job Details
Skills
- AWS
- DNS
- DHCP
Summary
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3 or more years of experience providing technical desktop support and workstation hardware troubleshooting in enterprise environments.
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Proficiency in cloud provisioning and automation technologies utilizing AWS CLI and Terraform.
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Experience with Microsoft Windows Active Directory, Domain Name Service (DNS), and Dynamic Host Configuration Protocol (DHCP).
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Experience with managing, prioritizing, and resolving end-user incidents within the ServiceNow ticketing platform.
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Experience in diagnosing, troubleshooting, and resolving basic TCP/IP network connectivity issues.
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Experience with installing and maintaining video conferencing systems, audio-visual equipment, and local peripheral hardware.
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Excellent communication and active listening skills to effectively translate complex technical solutions into business-friendly language.
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Design, develop, and maintain secure, scalable internal cloud applications to facilitate organizational objectives.
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Automate and provision cloud-native systems and server environments utilizing AWS CLI and Terraform configurations.
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Monitor the enterprise ServiceNow ticketing queue to resolve system incidents and escalate issues to senior technical teams.
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Troubleshoot and support local hardware resources including Windows laptops, scanners, and network printers.
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Establish baseline monitoring thresholds to proactively triage production incidents and minimize system downtime.
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Administer specialized internal business applications and lobby management platforms to maintain operational continuity.
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Collaborate with infrastructure engineering units to perform system upgrades, patching, and data backup operations.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
- Dice Id: 10117734
- Position Id: 21650-27990-
- Posted 7 hours ago
Company Info
About Resourcesoft, Inc.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
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