Position: Content Strategist
Location: Fort Worth, Texas
Duration: Contract
Job ID: 172607
Job Overview: We are seeking a skilled Content Strategist to join our multidisciplinary UX team, which drives the user experience for both customer and employee-facing applications. In this role, you will collaborate with the Senior UX Designer to create and manage content for our employee-facing customer service tools. You will gain valuable experience in understanding business requirements, conducting user research, and working with product teams to deliver clear, consistent, and customer-focused content.
Responsibilities: - Develop and execute content strategies to ensure relevant and contextual content delivery.
- Collaborate on content roadmaps and conduct content audits.
- Establish and maintain operational processes and procedures for managing content requests and delivery.
- Lead content governance and implement best practices at an enterprise level.
- Work with product stakeholders to optimize messaging and ensure successful content delivery.
- Coach and mentor team members on content strategy best practices.
- Create documentation tailored to user groups to define tone and voice.
- Deliver artifacts such as scripts, content strategies, knowledge base articles, and embedded product content.
Qualifications: - Bachelor's degree in English, Journalism, Technical Writing, or equivalent experience/training.
- Minimum of 4+ years of experience creating and executing digital content strategies across multiple channels.
- Extensive experience in planning and developing useful, usable content, including instructional text, error and confirmation messages, taxonomy, and SEO.
Preferred Qualifications: - Master's degree in English, Journalism, or Technical Writing.
- Experience using content management or knowledge management systems and agent-facing applications.
- Experience with technical projects involving AI/machine learning.
- Travel industry experience.
Skills, Licenses, and Certifications: - Superior writing, editing, and proofreading skills for digital channels.
- Proven track record of collaboration across product and UX teams.
- Passion for creating great digital user experiences with actionable knowledge of the digital landscape.
- Advocacy for effective, user-friendly communication and consistent messaging across multiple channels.
- Ability to collaborate with multiple stakeholder groups to align and input on content needs.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $55-60 per hour
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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