Infrastructure Delivery Manager Servers & Platforms

Descriptions:



"Key Responsibilities

Service Delivery & Operations

Oversee the end-to-end delivery of physical and virtual server infrastructure projects, including provisioning & deployment

Manage day-to-day operations of server environments across Infra, Windows, Linux, and Unix & Database platforms

Ensure server infrastructure meets agreed service level agreements (SLAs) and operational targets

Coordinate maintenance windows and change management activities to minimize business disruption

Team Leadership

Lead and mentor a team of server engineers and administrators, providing technical guidance and performance management

Allocate resources effectively to meet project deadlines and operational demands

Foster a culture of continuous improvement and knowledge sharing within the team

Conduct regular team meetings and one-on-ones to track progress and address challenges

Project Management

Plan and execute server infrastructure projects from initiation through completion, including migrations, upgrades, and new deployments as per scope

Develop project timelines & resource plans, collaboration with stakeholders

Track project milestones and deliverables, providing regular status updates to senior management

Identify and mitigate risks throughout the project lifecycle

Vendor & Stakeholder Management

Serve as primary liaison between Command Center team and other tower leads

Manage relationships with hardware vendors

Coordinate with other IT teams (networking, storage, security, applications) to ensure integrated solutions

Communicate technical concepts to non-technical audiences effectively

Strategic Planning & Optimization

Develop and maintain server infrastructure roadmaps aligned with business objectives

Evaluate emerging technologies and recommend solutions to improve efficiency and capabilities

Drive standardization and automation initiatives to reduce manual effort and improve consistency

Monitor capacity and performance metrics to inform infrastructure planning and optimization

Governance & Compliance

Ensure server infrastructure adheres to security policies, compliance requirements, and industry best practices

Maintain accurate documentation of server configurations, procedures, and architecture

Implement and enforce change management and incident management processes

Conduct regular reviews and audits to identify improvement opportunities"



" 7+ years of experience in server infrastructure management and operations

3+ years in a leadership or management role

Proven track record of successfully delivering complex infrastructure projects



Technical Skills

Deep knowledge of Windows Server and Linux/Unix operating systems

Experience with virtualization technologies (VMware, Hyper-V, or similar)

Understanding of cloud platforms

Familiarity with automation and orchestration tools (PowerShell, Ansible, Terraform)

Knowledge of server hardware, storage systems, and networking fundamentals

Experience with monitoring and management tools

Professional Skills

Strong project management capabilities with understanding of methodologies (Agile, Waterfall, ITIL)

Excellent communication and interpersonal skills

Analytical and problem-solving abilities

Budget management and cost optimization experience

Ability to work under pressure and manage multiple priorities

Preferred Qualifications

Relevant certifications/ training such as PMP, ITIL, Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or AWS/Azure certifications

Experience in enterprise environments with 24/7 operations

Knowledge of DevOps practices and CI/CD pipelines

Experience with containerization technologies (Docker, Kubernetes)"