Project Manager - W2 Contract

We are looking to hire a Project Manager for a contract opportunity.

Title: Project Manager

Location : Westchester Illinois

It s a contract

Job Description

Implementing a shared services model isn t just a structural change it s a cultural, operational, and often political transformation. A strong project manager needs a mix of technical, strategic, and interpersonal skills to make it work smoothly.

The most important ones are:

1. Stakeholder Management & Influence

• Shared services often centralize functions that used to belong to different departments so expect resistance.
• Ability to align conflicting interests across business units
• Strong negotiation and influencing skills (especially without direct authority)
• Clear communication tailored to executives, managers, and frontline teams
• ? This is arguably the most critical skill without buy-in, the model fails.

2. Change Management Expertise

• You re not just implementing a model you re changing how people work.

Experience with structured change frameworks (like ADKAR or Kotter)

• Ability to anticipate resistance and manage it proactively
• Building training, communications, and adoption plans

3. Process Design & Optimization

• Shared services rely on standardized, efficient processes.
• Strong understanding of process mapping and redesign
• Identifying redundancies and opportunities for consolidation
• Familiarity with Lean or Six Sigma concepts is a big plus

4. Governance & Operating Model Design

• A shared services model needs clear rules to function.
• Establish SLAs (Service Level Agreements) and KPIs

5. Financial & Business Acumen

• You need to justify and sustain the model.
• Building business cases (cost savings, efficiency gains)
• Understanding cost allocation models (chargebacks, showbacks)
• Tracking ROI and performance over time

6. Program & Portfolio Management

• This is rarely a single project it s a multi-phase transformation.
• Managing interdependent workstreams (HR, IT, Finance, etc.)
• Prioritization and roadmap planning
• Risk and dependency management at scale

7. Data-Driven Decision Making

• Shared services thrive on measurable performance.
• Defining meaningful KPIs and dashboards
• Using data to identify bottlenecks and improve services
• Comfort with reporting tools and analytics

8. Technology & Systems Awareness

• Technology is often the backbone of shared services.
• Understanding ERP systems, ticketing tools, automation platforms
• Collaborating with IT on system integration and standardization
• Awareness of RPA (Robotic Process Automation) and AI opportunities

Thanks & Regards

Ankit Grover

Sr. Executive - TA

Iris Software

200 Metroplex Drive, Suite #300

Edison, NJ 08817

Email :

Phone :