Desktop Support Engineer

Top Skills Required :

• Experience in Manufacturing, Labs, and Logistics.
• Excellent Communications Skills written and verbal
• Health Care / life Sciences domain Knowledge
• Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.

Job Description/ Responsibilities

A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.

• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
• Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
• Monitor service health, manage and escalate major incident response.
• Serve as the IT delivery point of contact for site technical services.
• Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
• Direct local IT operations support staff for network and desk side contract services.
• Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
• Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
• Reliable execution of IT Build and Run services.
• Timely incident and service request resolution.
• Complete and accurate ITSM records.
• Regular service performance reporting.
• Audit-ready documentation.

Required Skills & Experience
• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
• Experience in understanding network topology.
• Knowledge of Firewall, Router, Switch, Appliance usage.
• Experience supporting GxP and validated systems.
• Strong ITSM (incident, change, problem) knowledge.
• Knowledge of IRIS, CMDB and JIRA tools.
• Experience in multi-vendor delivery environments.
• Windows 10/11 OS Skills.
• Microsoft Office Outlook, Excel, Word, Power Point