Agile Scrum / Flow Master

Agile Scrum / Flow Master 
Location:  Location: DHHS Headquarters, 1915 Health Services Way, Raleigh, NC 27603
Duration: Long Term (Contract)

Years of Experience: 10 Years
 
 

Job Summary

The North Carolina Department of Health and Human Services (NC DHHS) is seeking a Senior Agile Scrum/Flow Master to support the Data Modernization Project within the Division of Public Health (DPH).

The Scrum/Flow Master will facilitate Agile ceremonies, support delivery of Epics and Features, coordinate sprint and release planning, manage Agile workflows, remove delivery impediments, and collaborate with Product Owners, technical teams, and stakeholders to ensure successful project execution.

Key Responsibilities

• Facilitate all Scrum ceremonies:

  • Daily Stand-ups

  • Sprint Planning

  • Sprint Reviews

  • Sprint Retrospectives

• Guide Agile teams in Scrum and Kanban best practices.

• Ensure sprint goals and high-priority backlog items are delivered successfully.

• Support Product Owners with:

  • Backlog refinement

  • Story grooming

  • Prioritization

• Help teams meet the Definition of Done for all deliverables.

• Coach team members on Agile principles and continuous improvement.

• Remove blockers and impediments affecting team productivity.

• Escalate risks, dependencies, and issues when appropriate.

• Shield development teams from unnecessary interruptions.

• Coordinate release planning with technical leads and stakeholders.

• Track team performance using Agile metrics such as:

  • Velocity

  • Burndown Charts

  • Cycle Time

• Create and maintain dashboards in JIRA.

• Provide project status updates and progress reports.

• Collaborate with cross-functional teams in a Scaled Agile environment.

• Support Program Increment (PI) Planning and dependency management.

• Foster collaboration, accountability, and transparency across teams.

• Ensure Agile tools (JIRA, Azure DevOps, Confluence, etc.) are effectively utilized.

Required Skills & Experience

Skill

Experience

Agile methodologies (Scrum, Kanban)

7+ years

Scrum Master / Flow Master experience

7+ years

JIRA (dashboards, workflow monitoring, reporting)

7+ years

Confluence, MS Project, SharePoint, MS Office Suite

7+ years

Backlog grooming and prioritization

7+ years

Sprint planning, estimation, work breakdown

7+ years

Risk management and business impact analysis

7+ years

Technical understanding of Software Development Life Cycle (SDLC)

7+ years

Managing multiple concurrent projects

7+ years

Facilitation and communication with technical and business teams

5+ years

Stakeholder management and gaining business buy-in

4+ years

Portfolio reporting and data analysis

4+ years

Leadership, coaching, and conflict resolution

4+ years

Lean/Just Enough, Just In Time planning

4+ years

Program Increment (PI) Planning and dependency management

3+ years

Required Certifications

• Certified Scrum Master (CSM) or

• Certified Agile Scrum Master or

• Kanban Flow Master Certification

Preferred Qualifications

• SAFe Program Consultant (SPC)

• SAFe Agilist Certification

• Project Management Professional (PMP) or equivalent Project Management Certification

Preferred Experience

• SAFe Transformation initiatives (3+ years)

• Certified Project Manager (5+ years)