PHP Support Engineer

Hi

PHP Support Engineer

Role Descriptions:



PHP Support Engineer

Hands-on PHP engineer providing production support, bug resolution, and performance optimization for web applications. Acts as the technical bridge between engineering and operations - owning issue triage, root cause analysis, and timely fixes in live environments.



Key Responsibilities



Production Support: Monitor, triage, and resolve PHP application issues across production environments within defined SLAs

Aware of Web Application Development Lifecycle

Bug Fixes & Patches: Diagnose and fix defects in PHP codebases; deploy hotfixes with minimal downtime

Knowledge of tools: Splunk, Tableau

Root Cause Analysis: Investigate recurring failures, document findings, and implement permanent solutions

Code Review & Quality: Review PHP code for bugs, security vulnerabilities, and performance bottlenecks

Database Support: Write and optimize SQL queries; troubleshoot database-related application issues (MySQL / PostgreSQL)

API Support: Debug and support RESTful API integrations and third-party service connections

Documentation: Maintain runbooks, incident logs, and known-error knowledge base