Process Mining Specialist

Charlotte, NC, US • Posted 2 days ago • Updated 2 days ago

Contract W2

On-site

Depends on Experience

INSPYR Solutions

Fitment

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Job Details

Skills

PROCESS MINING
PROCESS OPTIMIZATION
ITSM
ITOM
PERFORMANCE ANALYTICS
ADVANCED REPORTING
SERVICENOW
SNOW
SERVICE NOW

Summary

Title: Process Mining Specialist
Location: Charlotte, NC (REMOTE)
Duration: 3 year contract duration
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Role Overview:
The Process Mining Specialist is responsible for revealing how work actually flows through the organization by analyzing system audit logs rather than relying on documented process designs. This role provides the empirical foundation required to redesign broken processes and eliminate hidden inefficiencies.
By exposing bottlenecks, rework loops, and shadow processes, the Process Mining Specialist ensures that transformation decisions are driven by evidence, not assumptions.

Strategic Purpose
The Process Mining Specialist operates at the analytical core of the Service-Aware operating model. This role ensures that process redesign and automation efforts are grounded in reality and aligned to measurable service outcomes.
Process Mining insights enable leadership to move confidently toward Greenfield designs, avoiding the replication of flawed legacy behavior.

Key Responsibilities
Mining Configuration & Execution

Configure and execute Process Mining projects across ITSM and ITOM tables
Build and maintain Models, Definitions, and Breakdowns to visualize true process flow
Ensure mining accurately reflects service-centric workflows

Root Cause & Behavior Analysis

Identify bottlenecks, rework, and "ping-pong” behavior using audit logs
Leverage AI-driven work note and root cause analysis where applicable
Surface hidden drivers of latency and inefficiency

Conformance Checking & Governance Insight

Implement conformance checks to compare executed processes to Policy as Code designs
Identify regulatory, operational, or governance deviations
Provide evidence-based recommendations for control redesign

Insight Integration & Reporting

Integrate Process Mining insights with Performance Analytics dashboards
Support a holistic view of service health and operational efficiency
Package findings for consumption by Architects and Process Improvement Leads

Enablement of Greenfield Design

Partner with Solution Architects and Process Improvement Leads to inform Greenfield process builds
Ensure redesigned processes eliminate, rather than automate, broken behavior

Required Qualifications

Extensive experience configuring ServiceNow Process Mining (formerly Process Optimization)
Strong understanding of ITSM and ITOM process flows
Proven ability to translate mining insights into actionable recommendations
Analytical mindset with strong storytelling skills for executive audiences

Preferred Qualifications

Experience supporting Service-Aware or service-centric transformations
Familiarity with Performance Analytics and advanced reporting
Background in large-scale or regulated enterprise environments
ServiceNow certifications related to analytics or process optimization

Measures of Success

Clear identification of bottlenecks and rework driving process latency
Direct contribution to Greenfield process designs
Improved service performance through data-driven redesign
Sustained use of Process Mining as a continuous improvement capability

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-00626
Posted 2 days ago

Company Info

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities.

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