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Client Services Manager

Remote • Posted 7 hours ago • Updated 7 hours ago

Contract Corp To Corp

Contract W2

6 Months

Remote

$60.71/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

PROJECT MANAGER
MARKETING PROJECT MANAGER
CLIENT SERVICES MANAGER
ACCOUNT MANAGER
TRAFFIC MANAGER
CAMPAIGN MANAGER
WORKFRONT
ADOBE WORKFRONT
MARKETING CAMPAIGN
INTEGRATED MARKETING
DIGITAL MARKETING
STAKEHOLDER MANAGEMENT
CLIENT SERVICES
CREATIVE
BRANDING
AGENCY

Summary

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirement
Role: Client Services Manager
Duration: Contract
Location: Remote

Description:

Seeking a Client Services/ Project Manager supporting the Global Brand Agency within the Global Brand & Marketing organization. This role will help support and streamline processes across our marketing, brand, and communications priorities and all of Client''s external digital channels and audience touchpoints. Our aspiration is to be the experienced and trusted team collaboratively delivering targeted, creative and innovative work that builds our brand, inspires our clients and impacts our business.
This is an end-to-end Campaign and Client Experience Team, who support and elevate the industry and strategic marketing teams of client, creating and executing high impact marketing campaigns that reach the target audiences and achieve the desired outcomes for the business and brand. The team''s scope of work begins with taking a brief from the business managing all Client Service communications, through to Creative Development, naturally transitioning to Editorial Content, Video Production, Design Strategy, UX, Social Media Strategy and Targeted Media Planning and execution. Managing communications with Stakeholders and their budgets.
This individual will be a key support role to the Global Agency Creative Marketing and Client Services Team Lead and the wider team as a whole, assisting in the management of Campaign and Project timelines, Business As Usual Publishing requests and helping to optimize the smooth running of the firm''s most complex and strategically important end-to-end marketing campaigns to assist in taking the Client brand and services to market. The Project Manager''s work with the Global Brand Agency Creative Team will help facilitate complex campaign briefs and is a key support role that will be the glue whilst multiple campaigns are being managed simultaneously.
A successful candidate will have confidence to communicate with key Senior stakeholders and be able to work autonomously but also feel comfortable in a team environment collaborating and supporting them. Comfort with handling shifting priorities and working effectively in a fast-paced, global environment while balancing scope, risk, and quality is necessary. Those with a strong entrepreneurial spirit, creative sensitives, and client service skills will thrive in this team environment.

Responsibilities:

Work with Global Agency Client Services team members to support their projects and manage them in Workfront.
Work closely with the Publishing Team to execute on d.com requests and social media deployment via Channel Strategy team
Assist in the delivery of major multichannel, integrated marketing campaigns across Client Global that deliver on the firm''s marketing strategy and objectives.
Develop campaign scope and timelines and manage budgetary requirements for the Team and identify and gaps in resourcing in the Project Plan.
Predictive resourcing for team members actively working on projects to visualize capacity with the resource manager
Work collaboratively and proactively with team members from creative, editorial, digital and comms to assist in creating content and assets that are fit for audience/channel and which help share key campaign messages and generate audience action.
Report and feedback campaign success and/or shortcomings in a Project Management sense for lessons learnt.
Demonstrate a strong understanding of the Creative and Digital process and delivering on deadlines. Demonstrate a strong Client Service accumen.
Be able to interpret campaign briefs, supporting Client''s core and network-wide campaigns
Attend client briefings, brainstorm and contribute ideas on the best creative approach
Ensure consistent application of Client''s brand standards across collateral to achieve brand cohesion and be the brand''s Client
Collaborate with fellow SME''s and stakeholders to bring differentiation and well crafted, strategic-led design ideas to life
Synthesize historical and competitive data and trends to inform and support strategy
Assist in managing the creation of world class content aligned to and within specifications powering Client.com, social media content, advertising and other design collateral
Schedule and facilitate all internal and Stakeholder facing meetings to ensure timely completion of all milestones
Demonstrate the ability to manage your own time to meet deadlines
Support local translation and adoption globally
Demonstrate a passion for leaving things in better shape than you found them.
Acts as the central point of contact for campaign planning delivery and coordination
Sets the direction for projects partnering with SME''s
Streamlines workflows managing timelines, deliverables and stakeholder communications
Drives execution by tracking progress, facilitating updates and addressing blockers early

Competencies / Personal Attributes / Interpersonal Skills:

Strong problem-solving skills and ability to think under pressure
Ability to manage difficult conversations with Clients and to communicate effectively with C-Suite Executives
Ability to work with a one team mindset
Demonstrates ability to manage multiple projects, prioritize and drive workload to meet deadlines
Estimation experience
Clearly expresses thoughts, ideas and expectations (including reverse briefing and debriefing processes)
Strong communication and presentation skills (written and verbal)
Holds oneself to high personal standards with a great attention to detail
Be a pro-active/flexible team player who is always willing to assist others and shares inspiration and design trends
Understands the value of good relationships.
Makes constructive contributions to marketing campaign strategies and objectives by bringing Project Management expertise
Understand the firm''s marketing strategy and Business goals and the role Project Management plays in supporting it
Works with key stakeholders to ensure we are reaching the right audience with the right messages. Create and clarify audience segments and adapt messaging and channels accordingly.
Ensure all campaign messaging and activity is high impact and aligned to the objectives of campaigns

Qualifications:

4+ years'' experience in a Clients Service/Account Manager, traffic/ project management role, in an agency environment
Demonstrated project management in a similar role
Excellent time and people management skills, and administrative ability
Demonstrated experience working with teams within the creative, digital and print marketing industry
Excellent understanding of activities and operations of a marketing department
Excellent understanding of the capabilities and processes of designers, videographers, copywriters, social media/paid strategists and analytics teams
Experience in a fast-paced, dynamic environment
Demonstrated experience in recruitment of creative resources eg. freelancers, contractors
Practical experience with workflow management platforms eg Workfront

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123488
Position Id: 26-09347
Posted 7 hours ago

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